REMOTE Network Support Tech

About IEM

Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B+ in annual sales and 10,000+ commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale.

Position Summary

The Network Administrator is responsible for the day-to-day administration, support, and troubleshooting of IEM’s enterprise network infrastructure. This role serves as the first line of support for network-related incidents and break/fix issues, assisting the Network Engineering team with operational tasks, maintenance, and escalations.

The position requires hands-on experience supporting Fortinet technologies, LAN, WAN, and wireless networks across multiple sites, with the ability to diagnose issues, restore service quickly, and follow established network standards and procedures.

Key Responsibilities

Act as first-line support for network-related incidents, outages, and break/fix issues.

Monitor network health and performance, responding to alerts and service disruptions.

Troubleshoot and resolve LAN, WAN, and wireless connectivity issues.

Support and maintain Fortinet firewalls, switches, and wireless access points.

Assist with configuration changes, firmware updates, and routine maintenance tasks.

Escalate complex issues to Network Engineers as appropriate, providing clear documentation and diagnostics.

Assist in maintaining accurate documentation of network configurations, changes, and procedures.

Follow security best practices and change management processes for all network activities.

Collaborate with IT infrastructure, security, and operations teams to resolve issues efficiently.

Supervision of Personnel

This position does not have any supervisory responsibilities.

Qualifications

Required

Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience.

5+ years of experience in network administration or network support roles.

Hands-on experience supporting Fortinet technologies (firewalls, switches, wireless).

Experience troubleshooting LAN, WAN, and wireless network environments.

Solid understanding of enterprise wireless networking concepts and support.

Experience with network monitoring and ticketing systems.

Strong troubleshooting, problem-solving, and documentation skills.

Ability to work independently on incidents while following escalation procedures.

Strong communication skills with both technical and non-technical stakeholders.

Willingness to learn new technologies and stay current with emerging network technologies

Demonstrated ability to be a reliable, collaborative teammate who supports peers, communicates effectively, and contributes positively to the network team’s success.

Demonstrated willingness to learn new technologies, processes, and best practices, and to continuously improve technical skills

Preferred

Certifications: CCNA, nseX, CompTIA Network+

Experience with ServiceNow and Jira ticketing systems

Experience supporting multi-site enterprise networks.

Familiarity with basic cloud networking concepts (Azure or similar).

Experience working in a manufacturing or industrial environment.

Location

The position is fully remote, but may require up to 10% travel to IEM facilities, supplier sites, compliance audits or conferences. Qualified candidates must be willing to work normal business hours that align with the Pacific Time zone.

Why Join IEM

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

Learn more about IEM at

We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at

Recruiting Scams

Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact

Non-Discrimination Statement

IEM does not discriminate against any applicant based on any characteristic protected by law.

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