Support Concierge

Description
Make Lives Better, Build Your Future: Join Fountain View by Heritage Communities as a Concierge!
At Heritage Communities, you're more than your title - you're a vital part of a team that truly values every contribution. Whether you're just getting started or looking to grow in your career, we offer a workplace where you're supported, appreciated, and empowered to thrive as you improve the lives of others in our senior living communities.
What You'll Do:
As a Concierge, you'll play a hands-on role in improving the lives of our residents by:

Greeting and directing visitors, and managing all incoming phone calls, transferring them to the appropriate person or department.
Providing comprehensive administrative support to the business office, including mail and delivery management, faxing, scanning, and preparing training materials and schedules.
Maintaining the reception area to ensure it is always clean, tidy, and welcoming for all residents, visitors, and associates.
Assisting with community readiness for inspections by maintaining accurate records and ensuring compliance with policies and emergency preparedness.
Building positive relationships with residents, their families, and team members.
Requirements
What We're Looking For:

• 1+ year of experience in a concierge role (preferred).
• 1+ year of experience in a senior living or related industry (preferred).
• High school diploma or equivalent.
• Excellent verbal and written communication skills, with the ability to effectively collaborate with diverse groups, navigate challenging situations, and make sound decisions.
• Strong technical skills (e.g., Word, Excel, PowerPoint) and the ability to maintain confidential and privileged information (including HIPAA, residents, and associates).