Front Desk Receptionist-FULL TIME OVERNIGHT
Four Seasons Hotels
Front Desk Receptionist
Four Seasons is powered by our people. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. The Front Desk Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest's stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards. This role is part of the Front Office Team, reporting to the Front Office Manager.
Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Interactions with guest will be in person and by phone;
Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests
One + years experience working within a luxury hotel or similar environment is considered an asset
Cross cultural sensitivity, and customer service orientation
Excellent Mentoring, Training and Development Opportunities
- Medical, Dental, and Vision Insurance Program
- Complimentary Stays at Four Seasons Worldwide after 6 Months
- Holiday and Vacation pay
- This is a full-time position. This position is primarily overnights, with open availability expected, including holidays and weekends
Vacancy posted 5 days ago
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