Head of Operations & Business Management

Walkup Studio is hiring a Operations Manager to architect, run, and continuously improve the systems that power our work—strategy, content production, talent/influencer programs, and client service. You’ll be the operational heartbeat across resourcing, finance ops, legal/contract workflows, and delivery—ensuring our teams ship excellent work on time, and on scope.

Build agency operating systems: planning cycles, weekly business rhythm, dashboards, and post-mortems.

Run capacity management and staffing across strategy, creative, production, community, and paid support.

Finance & Commercials

Partner with Founders on forecasting, margin targets, and monthly close hygiene (accruals, WIP, COGS, revenue pacing).

flag risk early and drive change orders.

Oversee invoicing cadence, collections follow-up, and vendor payments; Evaluate and implement tooling for project management, asset routing, approvals, and reporting; Standardize briefing, content calendars, QA, and delivery workflows across platforms (IG/TikTok/YouTube/Pinterest, etc.).

Continuously optimize: identify bottlenecks, measure cycle times, and roll out process improvements.

Legal, Talent & Compliance

Operationalize SOWs/MSAs, NDAs, and talent/influencer agreements; Ensure usage rights, licensing windows, whitelisting/boosting permissions, and FTC disclosure compliance.

Manage vendor onboarding (COIs/W-9s), risk checks, and insurance requirements for productions and events.

Client & Team Operations

Hire, mentor, and performance-manage Operations/PM staff; 2-4 years in operations/project management at a marketing, social, or creative agency (multi-client environment).

Proven track record running complex content/talent programs and production calendars with measurable results.

Strong financial literacy: revenue recognition, margin management, forecasting, and cost controls.

Data-driven and systems-minded with excellent written comms and stakeholder management.

Asana/Notion/Monday, Google Workspace, Slack, QuickBooks (or similar), e‑signature, DAM.

Experience with influencer EMV/measurement, social listening, and analytics dashboards.