Head of Operations & Business Management

It is our desire at Chick-fil-A West Paces Ferry to be a "home away from home" for our community. We will strive to achieve this through pursuing excellence in all areas, starting with building a High Performance Leadership Team. The Operations Director role at Chick-fil-A West Paces Ferry will report directly to the Owner/Operator and sit on a team of other Directors. The Operations Director will have full responsibility of their respective area of the business including - but not limited to - growing top line revenue, managing food and labor costs, upholding operational excellence, achieving monthly guests satisfaction and profitability goals, and stewarding leadership development amongst the team. The ideal candidate will have high level leadership experience, a tenacious desire to continuously improve, and a variety of experiences with operations, budget management, and sales.

Responsibilities

Daily operational execution

Manage P&L costs to drive both top line and bottom line growth

Steward development amongst team

Strategic planning

Meet monthly customer satisfaction goals

Ensure clean and safe environment

Serve guests quickly with accuracy

Develop and uphold operations systems & processes

Qualifications :

1-5 years Operations leadership experience

Excellent verbal and written communication skills

Team player

Able to work long hours (including late nights and weekends)

Experience with strategic planning

Preferred Qualifications :

Bachelor's Degree

2-5 years budget maintenance

2-5 years operations/sales experience

Microsoft suite proficiency

Benefits :

Health Insurance option

401(k) option

Cell Phone

Gym

Vacation/PTO

Leadership Development Stipend

Scholarship/Education Opportunities

Free food

Company Growth/Advancement Opportunities

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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