Restaurant Host/Hostess PT Weekends

Retail Host Mesquite - PT

Department: Retail

Reporting Structure and Functional Alignment

Organizational Retail Reporting Line: Assistant Managers General Manager Field Operations Managers Regional Director of Retail Vice President of Growth

The Retail Host supports daily retail operations by assisting customers, processing sales transactions, and supporting inventory, security, and compliance activities in accordance with company policies and Nevada cannabis regulations. This customer-facing role provides accurate product information, maintains customer service standards, and contributes to efficient, compliant, and secure retail operations under the direction of on-site and corporate retail leadership.

Assist retail customers by providing accurate product information to support informed purchasing decisions.

Verify customer eligibility and identification in accordance with Nevada cannabis laws prior to completing sales transactions.

Maintain working knowledge of cannabis products and applicable compliance requirements.

Ensure accuracy of transaction and inventory data entered into required systems.

Follow proper cash handling procedures, including the correct application of discounts and coupons.

Answer incoming phone calls and greet customers in a professional and courteous manner.

Assist with cannabis product inventory intake in accordance with quality assurance and inventory intake protocols.

Follow established procedures to prevent loss, theft, and diversion of cannabis products and cash.

Accurately prepare, package, and deliver curbside pickup orders to customers in designated areas.

Verify customer identity for curbside pickup transactions prior to the exchange of currency and product.

Ensure correct payment has been received before releasing purchased products to customers.

Complete curbside pickup transactions upon returning to the retail facility.

Maintain patient and customer confidentiality in accordance with applicable privacy and security requirements.

Maintain organization, cleanliness, and general upkeep of the sales floor and inventory areas.

Report employee issues or customer concerns to supervisory staff.

Support store leadership and retail operations management with daily activities, maintenance needs, and resolution of reported issues or customer complaints.

All customer interaction, sales, inventory, security, and compliance activities are performed in accordance with company procedures and regulatory expectations.

This position may require working evenings, weekends, holidays, and extended shifts based on business needs and retail operations.

Professional and knowledgeable customer and patient interactions

Accurate execution of sales transactions and cash handling

Compliance with Nevada cannabis regulations and company policies

Attention to detail in inventory handling and documentation

Effective communication with customers and coworkers

Reliability in scheduling, attendance, and shift coverage

Communicates clearly, professionally, and effectivelyverbally and in writingwith coworkers, management, customers, patients, governmental agencies, and the public.

Demonstrates proficiency with job-related technology, including Windows-based software, point-of-sale systems, and standard office applications.

Interprets, understands, and complies with applicable federal, state, and local laws, regulations, standards, and organizational policies and procedures.

Employment is contingent upon ongoing compliance with Nevada cannabis regulations, company policies, and the maintenance of all required licenses, permits, and work cards. Employment decisions are made without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, military or veteran status, or any other status protected by applicable federal, state, or local law. The Company complies with all applicable laws governing nondiscrimination in employment.

Must successfully complete pre-employment drug and alcohol screening in accordance with company policy.

Must be able to obtain and maintain a valid Nevada Marijuana Agent Registration Card and any required local or jurisdictional work cards.

Must be eligible for employment under Nevada cannabis regulations.

Must be able to successfully complete and pass required virtual METRC training, as applicable to the role.

Previous customer service experience preferred.

This position requires working in environments where cannabis products are present, which may include exposure to marijuana odor and plant-related airborne dust particles.

• This is a customer- and patient-facing position and requires the ability to see, hear, and communicate effectively in order to interact with customers, verify identification, operate point-of-sale systems, and perform essential job duties.
• Physical activities may include grasping, walking, standing, sitting, bending, twisting, lifting, climbing, and repetitive motions. Must be able to lift, carry, and balance up to 40 pounds (up to 100 pounds with assistance).
• #14 USD per hour