Customer Service Officers

Internal Service Advisor

L0020 Lithia Chrysler Jeep Dodge of Klamath Falls is Hiring an Internal Service Advisor.

Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

Join the team at Lithia CJD of Klamath Falls and be part of a dealership where teamwork, customer service, and a commitment to doing things right come first. As an Internal Service Advisor, you'll play an important role in keeping our service department running smoothly while working alongside a talented team of technicians and service professionals. If you're organized, customer-focused, and thrive in a fast-paced environment, we'd love to have you on our team.

Works with the Senior Sales Managers & Service Manager to develop overall departmental plans, goals, departmental practices/processes, and performance standards (i.e. safety requirements on all vehicles retailed, productivity, quality control, workflow processes, turnaround times of 72 hours, etc.). Develops and documents applicable procedures/practices for used vehicle reconditioning activities

Conducts an initial "intake inspection and estimate" of all used vehicle trade-ins and auction purchases to determine the applicable reconditioning efforts to be undertaken.

Breaks down reconditioning estimates to ensure labor and parts pricing is accurate before any reconditioning is started so Service and Sales Managers are aware of time allotments, financial investment to be made in the vehicle, and the specific quality expectations.

Ensures adequate "quality control checks" are in place throughout the reconditioning process and coordinates such with the Sales and Service Managers using check lists and other applicable processes to ensure the vehicle meets the desired corporate safety and quality standards; and to ensure that post-sale policy adjustments or after sale work is kept to a minimum.

1+ year automotive service or dealership experience

• Excellent communication and customer service skills
• The ability to multitask and stay focused in a fast-paced service environment
• The ability to work effectively with technicians, customers, and other team members
• A professional, dependable approach with a passion for delivering an exceptional service experience
• We offer a comprehensive benefits package designed to support you and your family, including:
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. High School graduate or equivalent, 18 years or older required. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.