Parts Associate / Retail Counter
Bartonford
Parts Counter Person Location: Barton Ford, Suffolk, VA
Since 1991, Barton Ford has proudly served Suffolk, Smithfield, Chesapeake, Franklin, Gates County, and the greater Hampton Roads area. As a family-owned and managed dealership, we are committed to conducting business with integrity and honesty. Our highly tenured staff reflects our dedication to treating employees and customers with respect and care. We are currently seeking an experienced Parts Counter Person to join the team.
Assist customers in identifying and purchasing the correct parts and accessories.
Maintain organized inventory and assist with stock management.
Provide technical support and advice regarding parts compatibility.
Collaborate with service technicians to fulfill parts requests.
Manage requests and distribution of parts to internal, retail, and wholesale customers.
Ensure timely ordering and stocking of parts in collaboration with the Parts Manager.
Handle customer complaints courteously and professionally.
Keep up to date on manufacturer warranty policies and return procedures.
Accurately price parts and accessories using the correct pricing sources.
Qualifications: Experience: 3+ years in an automotive parts counter position preferred; Previous experience in automotive retail or dealership environments is a plus.
Education: High school diploma or equivalent required; automotive-related coursework or certification is a plus.
Automotive Knowledge: Basic understanding of automotive systems and parts; familiarity with Ford parts preferred.
Customer Service Skills: Strong interpersonal skills to effectively assist customers and resolve issues.
Organizational Skills: Ability to manage inventory, maintain accurate records, and process orders efficiently.
Capable of handling multiple customers and tasks under pressure.
Experience with point-of-sale systems and inventory management software; familiarity with Reynolds and Reynolds software is a plus.
Bilingual: Being bilingual is a plus but not required.
Ability to lift and move heavy parts without assistance. (Additional Considerations: Availability to work flexible hours, including Saturdays as needed.
Dental, health, and vision insurance
Employee assistance program
Flexible spending account
Life insurance
Bonus opportunities
Schedule: Full-time, Monday to Friday, with Saturdays as needed.
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$17 - $18.15 per hour
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