Senior Solutions Engineering

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. Solutions Engineer is responsible for providing solutions-based thought leadership within Supermicro while bridging the network, data center market, cloud and IT infrastructure into compelling solutions and services offerings.

As a leading provider of data center AI solutions, Supermicro is the premier choice for professional service needs, offering global coverage and highly efficient, on-time responsiveness to meet our customers’ operational challenges. At the heart of our service strategy is a robust, AI-enhanced ecosystem that empowers our service professionals and customers. Supermicro’s focus is to ensure that our customers protect their investment by maintaining maximum uptime. We are rapidly expanding and serving needs of our Enterprise, Cloud, AI, Metaverse, and 5G Telco/Edge IT customers with mission-critical needs.

Engage with Direct, Partner and OEM customers and drive committed relationship through a structured program to ensure successful and long lasting engagements

Responsible for Services Solutions, Special and high value Opportunities RFP responses, and working with sales and cross functional teams on projects

Work with service partners in delivering a Turn-Key Enterprise Data Center Hardware/Rack Integration solutions & services

Prepare, and deliver training on global Services Solutions & Onsite Installations to internal sales, customers, and business partners

Working with cross-functional team and business partners on customer-facing capacity including reviewing and providing Data Center/Integrated Services solutions to customer RFPs (Request For Proposal)

Establish rapport and knowledge about customers’ business operations and decision-makers to be an effective IT solutions provider

Responsible to develop services solutions engineering practice that includes processes, diagnostic tools and training for our Enterprise mission-critical service delivery team

Responsible and ensures the success of our mission-critical service delivery team to consistently meet the customer commitments and Service Level Agreements

Responsible to define the KPIs, track performance, and provide improvement actions

Engages and solves complex issues, develops trouble shooting practices and defines processes to achieve successful outcomes with our customer cases

Executes on our onsite services enterprise mission-critical SLA performance (Response, troubleshooting, root cause identification and restore metrics) and customer Satisfaction KPIs.

Provide engineering excellence and expertise with highly hands-on problem solving on breadth of Supermicro data center AI technology that is constantly evolving and innovating

Degree in Computer Science, Engineering, Technology with equivalent experiences

Minimum of 8 years of experience in the IT infrastructure industry, working with partners and sales to meet direct, and OEM customer needs

Hands-on experience with IT Enterprise Infrastructure platforms and services (Linux, Windows OS, Servers, Network and Storage), Applications and Data Center Operations

Strong interpersonal, project management, collaboration, and communication skills with the ability to work across multiple levels of an organization and external partners delivering desired results

Ability to use project management skill to work in projects to accomplish key milestones and execute deliverables

Customer Focus and Quality of Product/Services mindset

Ability to travel for partner and customer engagements

English is required, other languages are welcome

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

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