Order Processor / Inside Sales

INSIDE SALES COORDINATOR

Full Time Sales Kent, WA, US

11 days ago Requisition ID: 1034

Salary Range: $65,000.00 To $80,000.00 Annually

Overview and Focus of the Position
The Inside Sales Manager serves as the central hub of ASDI's sales operations, supporting revenue growth across all value streams. This role owns the full inside sales cycle — from supporting inbound inquiries and pricing through coordinating order fulfillment — while acting as the primary internal point of contact when outside sales representatives are traveling. The Inside Sales Manager brings deep Salesforce expertise, strong analytical skills, and a collaborative approach that keeps the broader sales engine running smoothly across commercial and industrial accounts.

Responsibilities
Salesforce CRM Management

Supports the Salesforce CRM platform as the single source of truth for all customer accounts, opportunities, and sales activity

Builds and manages dashboards, reports, and pipeline views to give leadership real-time visibility into sales performance

Ensures data integrity across accounts, contacts, and opportunity records; enforces consistent entry standards across the team

Pricing Management

Updates pricing schedules for value streams in line with market rates, margin targets, and contract terms

Prepares custom pricing proposals for commercial and industrial accounts; ensures accuracy before submission

Maintains a pricing matrix in Salesforce and ensures outside sales representatives have access to current, approved rates

Order Tracking & Coordination

Tracks all open orders from placement through delivery, proactively communicating status updates to customers and internal stakeholders

Collaborates with operations and logistics teams to resolve scheduling conflicts, delivery exceptions, or supply issues

Logs and manages order data in Salesforce; flags at‑risk orders and escalates as needed

Maintains accurate records of contract volumes, delivery schedules, and billing milestones

Outside Sales Support

Serves as the primary internal contact for outside sales representatives while traveling, handling customer inquiries, urgent pricing requests, and time‑sensitive account needs

Prepares sales presentations, proposals, and quote packages for outside representatives in advance of customer meetings

Debriefs with outside representatives upon return to update Salesforce records and advance open opportunities

Customer Relationship Management

Builds strong relationships with assigned accounts through regular check‑ins, prompt responsiveness, and proactive communication

Handles inbound customer calls and emails related to pricing, orders, account status, and contract renewals

Other duties and responsibilities as assigned.

Objectives

Salesforce CRM data is accurate, current, and used as the reliable single source of truth for all sales activity across value streams

Pricing proposals and order coordination are completed accurately and on time, supporting outside sales effectiveness and customer satisfaction

Inside sales processes are consistently executed, enabling outside representatives to focus on field activity without loss of account continuity

Outcomes & Success Indicators

CRM data completeness and accuracy maintained at or above defined compliance threshold

Customer inquiries and internal requests handled within established response time standards

Pricing proposals submitted without material errors on a consistent basis and at‑risk orders flagged and escalated before customer‑facing delivery failures occur

Outside sales representatives report high satisfaction with internal support quality during travel periods

Required Knowledge, Skills, and Abilities

3-5+ years of inside sales, sales operations, or sales support experience, preferably in energy, utilities, or industrial distribution

Proficiency in Salesforce CRM, including building reports, dashboards, and automating workflows

Demonstrated experience managing pricing, quotes, or contracts in a B2B environment

Strong order management and coordination skills; ability to manage multiple active accounts simultaneously

Excellent written and verbal communication skills; able to represent ASDI professionally in all customer interactions

Highly organized with disciplined approach to data entry, follow‑through, and process adherence

Salesforce Administrator certification or equivalent experience preferred, and familiarity with commodity pricing dynamics and energy or fuel distribution markets preferred

#J-18808-Ljbffr Algas-SDI International LLC