IT SysAdmin

Job Description Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthrigh t. In this role, you will provide crucial support to our clients, serving as both field and escalation support, while performing the following responsibilities:

Provide support and troubleshooting to resolve technical issues for end users

Support of Microsoft-related technologies: Windows Server, Office 365/Exchange, SQL, SharePoint, etc.

Support of virtual environments including VMware, and Hyper-V

Support backup and disaster recovery solutions

Configure, install, and support various network devices and services, including WAN and LAN connectivity, routers, firewalls, & security

Effectively communicate with customers on ticket progress, impending changes, or agreed outages, etc.

Document internal processes and procedures related to duties and responsibilities

Maintain daily documentation by entering time, expenses, and all work as service tickets in ConnectWise

Certifications such as MCSA, VCP, CCNA are a plus.

Experience with platforms like ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365 is a bonus.

Self-driven and capable of working independently with minimal supervision.

Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more!

Our Commitment to Inclusion:

Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. The information contained in this job description is for compliance with the American with Disabilities Act (A.D.