Field Service Engineering

Supporting Amazing Customers! This Jobot Job is hosted by: Lincoln Sprague Are you a fit? Salary: $120,000 - $150,000 per year A bit about us: We're a long-established, privately-held manufacturer of high-reliability interconnect and tactical communications systems, serving aerospace, defense, and government customers for over six decades. Our tactical interconnect platform supports SOCOM and other military end users in the field, and this Tampa-based Integration Cell is where that hardware, firmware, and software all come together before it reaches the warfighter. It's a stable, engineering-driven environment — you'd be joining a team that values hands-on problem solving, direct customer interaction, and genuine ownership over how these systems perform in real deployments, not just in the lab. We are seeking a dedicated and highly skilled Field Service Engineer to join our dynamic Engineering team. The successful candidate will have the opportunity to work with cutting-edge technologies and contribute to innovative projects that have a significant impact on our business operations. Provide on-site installation, validation, and commissioning of systems. Perform hands-on on-site troubleshooting, service, and repairs. Provide high-level technical support to external customers at their location. Interface with cross-functional work teams such as field applications, customer support/services, product management, manufacturing, and marketing/sales. Develop service technical documentation. Create and maintain service information in the company enterprise database. Timely and professionally handle field service calls and issues arising from the field service visits. Communicate with the customer to ensure satisfaction and implement any necessary corrective actions. Manage all on-site installation, repair, maintenance, and test tasks. Bachelor’s Degree in Engineering or a related field. 2. 5+ years of experience in a field service role. Proven experience with Docker, Containers, Virtualization, VLAN, VLANs, Routing, VPN, Firewalls, Multicast, TCP/IP, Packet capture, WireShark, ATAK, TAK Server, Test Plans, Defect Tracking, Technical Documentation, Customer Training. Willingness to travel extensively. Strong customer service skills and the ability to build productive relationships. Ability to interpret a variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Message and data rates may apply. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy