Retail Apprentice Optician

Apprentice Optician 0314
Brand: LensCrafters Location: Memphis, TN, US, 38119 Store #: 008761 Lenscrafters Position: Full-Time
We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Because quality care helps us see the joy in life. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
The Apprentice Optician creates exceptional value in the lives of customers by delivering the LensCrafters Experience. Ensures customers are delighted by performing the key steps of our selling model.
Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps:

Greeting the Customer
Merchandise Selection
Solve visual problems or challenges for customers
Serves as a center of excellence for others with a focus on Right the First Time and modeling our CEE service and selling model.
Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary needs.
Assists other retail associates with difficult and complex areas of customer product needs and prescriptions.
explores underlying reasons for recurring customer problems; Shows patience and courtesy with customers; Educates the customer on LensCrafters' guarantees and services including: Ensures finished eyewear meets LensCrafters' optical standards and customer requirements/requests.
Strives to achieve "Exceptional Results" on LensCrafters' annual CEI/Functional Skills that align with brand priorities.
Takes personal ownership to achieve personal and store results.
Serves as a role model for development and a technical resource for all.
Operates the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail.
Explains to the customers expected delivery times.
Shows customers where to pick-up their glasses upon return to the store.
Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms.
Maintains safe working environment for all associates/customers.
Inform management of any potential safety opportunities (broken tiles, furniture, etc.)
Ensure a positive and productive Store Manager/Macy's Host relationship that contributes to growing the business and customer satisfaction
High school graduate or equivalent Part of a sanctioned Optician Apprecenticeship Program Strong customer service skills: communicator, listener and team builder Knowledge of current optical theory and merchandise Knowledge of current store merchandise Strong basic math skills Awareness of current fashion trends Sales and service skills Familiarity with POS, computers and calculators Embrace new technology and change
Actively studying for LensCrafters Quality, Fitting and Adjusting Program Optical dispensing experience Previous customer service and retail experience
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at View phone number on click.appcast.io (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email View email address on click.appcast.io qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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