Dispatcher/Customer Service- Full Time
Morgan Mechanical
Dispatcher - Commercial Mechanical Contractor
We are currently seeking an individual to join our growing team as a Commercial Mechanical Dispatcher. The requirements listed below are representative of the knowledge, skills and abilities required of project administrator. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Dispatches union technicians based on degree of work difficulty, location and current level of performance:
Creates work schedule for field and on-call schedules for technicians.
Coordinates with Service/Operations Manager regarding daily dispatch of technicians.
Participates in training and ensures quick, accurate dispatch on incoming maintenance & work orders.
Ensures customer awareness of scheduling and technician arrival time
Shop trips reduced – procure materials and equipment
Responsible for monitoring and distributing service calls in a timely manner
Schedules service calls based on site location and job length
Responds to customer requests, resolving issues and promote the brand
Support the bidding, project managers, supervisor and field teams team in executing their duties with administrative and co-ordination between team members
Provide support and assistance with setting up new maintenance agreement customers, coordinate first service
Provide administrative job costing coordination with accounting
Provide liaison between field technicians, sales and engineering functions
Acquire and maintain permits, licenses and project documentation for service projects
Management of databases and CRM systems
Parts running where required to jobs (as needed), or returning parts for credit
Representation and participation in maintenance and service project bids
Time Card approval and validation of field team hours
Assist in onboarding and training new technicians or support staff
Fleet maintenance and reporting
Manage field uniforms
Manage field devices such as cell phones, tablets, and laptops
Schedule service requests for office needs
Additional duties or assistance as required
Understanding of commercial HVAC service and preventative maintenance
Understanding of commercial Plumbing service
Experience in work order or dispatching software
Proficiency of Microsoft Office products
Bachelor’s degree preferred, but not required
At least three years of related to commercial HVAC and or mechanical experience required
Job Type: Full-time
Health insurance
Application Question(s):
Do you have at least 3 years commercial HVAC experience?
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