Desktop Engineering Support

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame.
We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients.

• the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates.
• Administrative personnel will provide a detailed background check, as required, per client agreement.
• This temporary staff position will be required to assist T2 & T3 consumer platform staff and assist with multiple ongoing projects as well as to assist with customer support for the consolidated agencies.

Position Description: This position functions as a level two support position for Desktop Services. This position will provide support for a managed computing and hardware environment as well as being able to complete special assignments and projects with minimal supervision. The managed service includes: equipment life cycle support, procurement, delivery and installation, configuration, break/fix and technical support, MAC requests, anti-virus protection, malware/spyware protection, security configuration, personal firewall, troubleshooting network connectivity issues, application support, and user ID administration.
Provides technical support remotely and/or onsite at client locations.

• Consults with clients and arranges site visits as needed.
• Consults with specialists to resolve incidents of a higher complexity.
• Makes configuration changes to equipment as needed.
• Assures required service levels are maintained by understanding prioritization model and responding accordingly.
• Ability to manage timelines, resources and personnel (internal staff and contractors), and leads implementation efforts to completion.
• Document and maintain Technical processes and procedures required for the Tools, Applications and Technical support provided to our lower level tiers and customers.
• Serves a technical resource for highly complex problems.
• Analyzes and assesses client needs to help deliver appropriate reports, troubleshoot problems and responds to customer needs.

SCCM

Office 2016
Intel/AMD-based computing equipment
All your information will be kept confidential according to EEO guidelines.