Head of Investor Services
$100k - $110kHedgeServ
Investor Services Supervisor
At HedgeServ, we’re redefining what’s possible in fund administration. With more than $700 billion in assets under administration, we partner with the world’s most forward‑thinking investment managers to deliver seamless, tech‑enabled solutions that drive performance.
Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real‑time insights and unmatched control over their operations. Alongside our technology, we offer award‑winning service through a team‑based approach led by deeply experienced industry experts.
Ensure investor transaction instructions contain requisite information and advise Investor Services Administrator when follow‑up is required. Advise and assist Investor Services Administrator to ensure subscription proceeds are provided timely.
Review AML/KYC documentation provided by investors and follow‑up where necessary. Review Investor Transactions on HedgeInvestor (HedgeServ proprietary Investor Services System).
Ensure reconciliation of the subscription/redemption bank account daily and take appropriate action to clear any items. Investor Reporting review investor reports, including but not limited to Investor Statements and Contract Notes for distribution to investors.
Client Reporting review client reports, including but not limited to Capital Activity Report, ERISA Report, Authorized Share Capital Reports for distribution to clients.
General Investor Services assist Investor Services Administrator in fielding general requests from investors including, but not limited to, requests for duplicate investor statements, enquiries on previous transaction activities, performance requests whilst at all times ensuring that all communication is with an authorised person.
Review distribution of Fund Performance in line with client requirements prior to distribution to investors.
Identify areas for improvement in processes, personnel and structure and discuss with Investor Services Manager and Director.
Preparation of Fund Audit requirements.
Review of Investor Audit requests prior to distribution to investor/auditors.
Investor Services Supervisor should be capable of supervising up to 4 Investor Services Administrators.
Accounting, Finance, Legal or Business Degree.
4+ years’ experience working in a Hedge Fund Administration Firm with experience in all aspects of the role of an Investor Services Administrator.
Ability to work effectively both within a team structure and individually.
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