Bank Teller - Customer Service (Full Time)

Teller II New Account
Provides quality service by assisting customers accurately and efficiently and develops long term customer relationships. Oversees the receiving and paying of money to bank customers and ensures that accurate record keeping of deposits and withdrawals, negotiable instruments, and other bank transactions is maintained. Performs a broad variety of customer service and sales activities, such as assisting walk-in customers as well as telephone customers with account problems and questions. Performs duties, which include selling and opening new accounts, closing accounts, and advising customers on all bank services.
Performs all regular teller duties including accepting deposits, cashing checks, and perform various customer service-related duties.

• Listens to customer needs to make appropriate customer referrals to other bank staff to promote products and services.
• Receives, researches, and resolves customer inquiries regarding checking and savings accounts.
• May do account and card maintenance such as change address, order or hot card cards.
• Prepares holds on deposits.
• Performs operational duties as required, which may include vault operations, ordering and shipping cash, ATM settlement, research teller differences, and completing various reports.
• Responsible for opening and closing individual and commercial deposit accounts. Must obtain appropriate BSA information and business documents for account opening.
• Prepares all paperwork and assists the customer in signing the documents.
• Strives to achieve sales goals by being a knowledgeable resource on products and services available to customers.
• Performs various customer service duties: Answering phone calls and assisting walk-in customers, initiating customer research, Processing check orders, closing accounts, Processing customer account printouts, Sorting daily mail
• Assisting with NSF, Non-post, and collections
• Assisting customer with Safe Deposit Boxes
• Deposit verification for credit purposes
• Responsible for maintaining customer accounts including deposit accounts, CDs, Health Savings Accounts, IRAs, and other retail banking products.
• Ability to maintain regular and reliable attendance, and the ability to work flexible hours, including weekends (if branch is open on weekends)

Full knowledge of personal and business banking products offered, taking a personal initiative to stay updated on any changes. Basic knowledge of all banking regulations applicable to the job function and of all bank policies and procedures.
Knowledge of general banking principles and banking regulations and a willingness to participate in educational opportunities.
Skill in operating computer terminals and printers, back counter capture machine, coin machine and copier
Skills in effectively listening to customers and making appropriate referrals
Ability to perform customer service duties and provides leadership and guidance to subordinate members of the department in the areas of phone and in-person inquiries, conducting customer research, cash and check handling, and effectively making appropriate customer referrals to other bank staff.
Ability to ensure that appropriate efficiency, accuracy, and customer service is provided to customers to ensure that the bank's goals of meeting the customers needs is being met.
Ability to perform any other duties/projects as assigned by management.
High school graduate or equivalent.
A minimum of 30 months of prior banking experience is generally expected.
Cash handling and customer contact experience preferred.
Department 2231-Joplin Employment Type Full Time Location Joplin Main, Missouri Workplace type Onsite Compensation Depends on Experience More Details
Applicant will need to have availability Monday Friday 7:45am-6:15pm and Saturdays from 8:45am-12:15pm, approximately 2-3 Saturdays per month. Regular Monday Friday schedule is anticipated to be MondayFriday between 9:00am and 6:15pm. Shift times will vary slightly based on operational needs. Full time, approximately 40 hours per week. The ideal candidate is self-motivated, customer-focused, and passionate about building lasting relationships. They take pride in delivering a well-rounded banking experienceproviding transactional support while also working collaboratively to connect customers with financial solutions that support their goals and strengthen our community.
About Pinnacle Bank/Bank of Colorado
We take pride in our heritage as a family-owned, community bank. Our commitment to our customers and community is at the forefront of how we do business. We are a Nebraska-based banking organization founded in 1938 in Palmer, Nebraska. As we grow, our commitment to our customers and community remains as strong as ever. We specialize in building lasting banking relationships with the businesses, farms and families we serve. We also prioritize taking an active role in our communities through charitable giving and volunteering. At Pinnacle Bank, we are ready to help your company with business checking and savings accounts, commercial loans and lines of credit and treasury management services. We also offer personal banking services, including accounts, mortgages, personal loans and technology products.

• 8 paid holidays*
• New employees will receive 16 hours of paid sick time upon their hire date.*
• Health, dental, prescription drug card, vision, and voluntary life insurance plans
• Health Savings Account with employer contributions
• Flexible medical and dependent care spending plans
• Parental Leave after one year of full-time employment
• Free checking account and basic printed checks
• Free safe deposit box
• $50,000 group term life insurance
• Long term disability insurance
• Employee Assistance Program
• Paid holidays and paid time off benefits are not applicable for employees that are fully commissioned. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. com or by phone at View phone number on click.appcast.io and let us know the nature of your request and your contact information.