Customer Service Officers

Automotive Service Advisor

Faupel Automotive Group has an immediate opening for an Automotive Service Advisor. As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keeping customers apprised of work progress. The Service Advisor at Faupel Automotive Group plays a crucial role in providing exceptional customer service and ensuring the smooth operation of our service department. As the first point of contact for our valued customers, the Service Advisor is responsible for understanding their automotive needs, documenting service requests, and coordinating service appointments. This role requires excellent communication and organization skills, as well as a strong knowledge of automotive maintenance and repair.

Greet customers and inquire about their automotive service needs

Document and accurately record customer information and service requests

Provide detailed explanations of necessary repairs and estimated costs to customers

Schedule and coordinate service appointments based on availability and customer preferences

Address customer questions and concerns throughout the service process

Provide exceptional customer service that exceeds customer expectations

Maintain accurate records of service transactions and customer interactions

Prior experience as a Service Advisor or in a similar customer service role within the automotive industry

Advanced knowledge of automotive maintenance and repair processes

Computer literacy, including proficiency in service management software

Attention to detail and a commitment to providing high-quality service

Comprehensive healthcare benefits package, including medical, dental, and vision coverage

• 401(k) retirement savings plan with company match
• Employee discounts on automotive services and purchases

Faupel Automotive Group is a premier automotive dealership located in Henderson, Kentucky. With an extensive inventory of new and used vehicles, our dealership is committed to providing exceptional customer service and top-quality automotive solutions. We pride ourselves on our knowledgeable and professional team who are dedicated to exceeding customer expectations. At Faupel Automotive Group, we value teamwork, integrity, and continuous improvement. Join us in delivering outstanding automotive experiences to our valued customers.