Head of Operations & Business Management

Job DetailsJob Location: Santa Ana, CA 92707Position Type: Full TimeSalary Range: $72,000.00 - $78,000.00 Salary/yearSalary Shift: AnyYou are a motivated hospitality leader with a passion for guest satisfaction, operational excellence, and team development. You understand how every department contributes to the guest experience and enjoy creating efficient processes that drive results. If you thrive in a fast-paced hotel environment and love leading teams to success, keep reading.
The Role As the Hotel Operations Manager, you oversee the day-to-day operations of the hotel to ensure exceptional guest experiences, efficient performance, and adherence to company standards. You work closely with department leaders to support front office, housekeeping, food and beverage, maintenance, and guest services operations while fostering a culture of teamwork, accountability, and hospitality excellence.
What You Will Be Doing Oversee daily hotel operations to ensure exceptional guest service and operational efficiency
Lead, coach, and support department managers and team members across hotel operations
Monitor guest satisfaction scores and implement service improvement initiatives
Address and resolve guest concerns promptly and professionally
Ensure compliance with hotel policies, brand standards, safety regulations, and company procedures
Manage staffing levels, scheduling, employee development, and performance management
Review operational reports, labor costs, revenues, and expenses to support business goals
Coordinate with all departments to ensure seamless communication and service delivery
Monitor property appearance, cleanliness, maintenance, and overall guest experience standards
Support budgeting, forecasting, inventory management, and cost-control initiatives
Assist with recruitment, onboarding, and training programs
Serve as Manager on Duty as scheduled, including evenings, weekends, and holidays
Foster a positive, professional, and guest-focused work environment
Why You Will Love It Here Opportunity to lead hotel operations and make a direct impact on guest satisfaction
Professional growth and advancement opportunities within hospitality leadership
Collaborative and supportive team environment
Dynamic workplace where every day brings new challenges and opportunities
Ability to develop teams and drive operational success
Ready to Join the Team If you are ready to lead hotel operations, inspire teams, and deliver outstanding guest experiences, we would love to meet you.
EOE
Qualifications Previous hotel front office leadership experience required
Strong communication, leadership, and problem solving skills
Organized, dependable, and detail oriented
Comfortable using hotel systems, reporting tools, and front office processes
Able to multitask and maintain professionalism under pressure
Passionate about hospitality and creating excellent guest experiences
Flexible to work any shifts, including holidays and weekends.

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