Parts / Inventory Counter Sales

Replacement Parts Support Specialist

Provides replacement parts support to our organization.

To assist customers (internal & external) in obtaining replacement parts for the products we support.

Must be knowledgeable on the equipment we support (material handling and construction types).

Must have excellent customer service attitude.

Must partner with sales and service teams to ensure effective response to customers.

Take phone calls for parts needs.

Fill customer and internal requests check all resources if parts aren't in stock

Place requisitions for parts (via computer) as needed for customers.

Assist our technicians with their parts needs, to include helping them determine which parts are needed.

Pull parts from stock to fill orders.

Prepare parts quotes for outside customers follow up to secure order.

Complete parts quotes for service jobs, forward to service department.

Assist walk-in customers with their parts needs.

Assist with the annual parts physical inventory.

If assigned, perform physical inventory of road vans and/or Consignments.

Back up other parts counter staff.

Performs other duties or projects as assigned by Regional Parts Mgr.

Demonstrated customer service orientation.

Good computer proficiency

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Employee is required to frequently use hands to finger, handle, or feel objects or controls, including computer and other office equipment. Appropriate material handling equipment should be used to lift or move items that are heavy or bulky. The noise level in the work environment is usually moderate (general office area); however, while performing the duties of this job, the employee is exposed to noisier shop environments. When performing duties of this job, it is a requirement to wear Personal Protective Equipment whenever appropriate.