Service Concierge Customer Support Position

Client Experience - Concierge Profile

The 1916 Company is the world's leading destination and global community for collectible luxury watches and fine jewelry. Comprising more than 20 boutiques and Collector's Lounges in important watch markets worldwide, The 1916 Company brings together the legacies of WatchBox, Govberg Jewelers, Radcliffe Jewelers, and Hyde Park Jewelers to offer a curated selection of timepieces and fine jewelry both new and pre-owned by the most respected brands, a dynamic media platform, and the support of trusted client advisors. The 1916 Company's vibrant community extends from coast to coast and around the world.

The Concierge serves as the first point of contact for clients, setting the tone for an exceptional luxury shopping experience with The 1916 Company. This individual is responsible for creating a warm and welcoming environment, assisting with client needs, and providing seamless service throughout their visit. The Concierge will anticipate client expectations, coordinate personalized experiences, and support the sales team in delivering an elevated level of hospitality and exclusivity. Previous experience in the retail jewelry, diamonds, and fine watches field is a plus.

The Concierge is an integral part of the luxury retail experience, ensuring each client interaction is seamless, elegant, and memorable. By embodying hospitality, discretion, and service excellence, this role enhances the prestige of the store and fosters deep client relationships.

Greeting clients warmly, offering personalized service from the moment they enter the store.

Maintaining a polished, professional presence that reflects the store's luxury standards.

Assisting in coordinating in-store experiences, private appointments, and special events.

Providing basic product knowledge and brand information, directing inquiries to appropriate Client Professionals.

Assisting with store navigation, ensuring clients receive undivided attention and personalized service.

Supporting in managing appointments, reservations, and client requests efficiently.

Handling special client requests, such as securing a private shopping area or arranging gift wrapping and delivery services.

Coordinating with the managers and back-office teams to enhance client experience.

Assisting with administrative tasks such as scheduling, CRM updates, and appointment follow-up when needed.

Checking the appearance of spaces, cleaning up flowers, outside of cases, drink and hospitality areas, Windex cases throughout the day, and giving attention to any other areas as needed.

Preferred experience in luxury retail, hospitality, or a client-facing role.

Passion for delivering personalized service and creating memorable experiences.

Strong ability to manage multiple tasks while maintaining a high level of service.

Proficiency in CRM systems, appointment scheduling tools, basic Microsoft office software and Canva.

Understanding of luxury brand culture, etiquette, and service expectations.

Working seamlessly with Sales Professionals, Managers, and support teams.

Performance Metrics

Comprehensive medical, dental, life and short/long term disability and 401(k) plan. Competitive PTO and paid Holiday