Client/Customer Support Rep

Client Advisor Vhernier | Beverly Hills

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. of our Houses, through a process of permanent creativity.

As an Ambassador of the Maison, the Client Advisor will achieve sales targets directed by Management and strive to develop a strong client database, increasing frequency of shop. The Client Advisor will have knowledge of the daily Boutique Operations and will work with the Boutique Team daily to optimize performance.

Consistently achieve or exceed the monthly sales target, as directed by Management. Ensure each client receives exceptional customer service and provide a welcoming environment in the Boutique. Support after-sales clients with helpful solutions in accordance with Maison values. Support ecommerce clients and phone inquiries to schedule appointments upon request and arrange correspondence. Extensive knowledge on industry news and competitive brands. Partner with management and Corporate Team on CRM initiatives. Accurately capture client data for all prospects and clients. Consistently follow-up with clients and use CRM tools to effectively build relationships. Support the Boutique and Corporate Team with in-store and off-site events; develop community relationships, exploring potential events to increase brand awareness and customer loyalty.

Daily Boutique Operations: Understand and comply with all Policies and Procedures set by the Maison. Assist with operational requests in a timely manner when needed from Corporate Team and Italy headquarters. Maintain visual integrity adhering to brand standards for vitrines and boutique aesthetic. Perform special projects as designated by boutique management.

High School Diploma. Luxury Retail or Hospitality experience is preferred

Excellent understanding of the luxury client experience and customer service

Computer proficiency: Excel, Word, Power Point

Experience with logistics and operations

Flexibility to work on evenings, weekends and holidays, as needed

We care about our associates' health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

Hourly Rate: $28 to $32 per hour Salary will be negotiated based on relevant skills and experience.