Animal Care Provider

Mountain Humane (in Hailey, Idaho) is on a mission to enrich the quality of life in our community by saving animals and changing lives. The first “no-kill” shelter in the state of Idaho (in 1999), annually we help more than 7,500 animals and touch the lives of more than 5,000 people through our programs. We are proud to be a model for other animal welfare organizations and to be at the forefront of best-practices in non-profit management.
The Animal Care Provider – Kennel position plays a key role in delivering compassionate, high-quality care to shelter animals by maintaining a safe and sanitary environment, supporting animal health and enrichment, and fostering positive experiences for the public.
Classification: Full-Time, Non-Exempt
Associate Director of Shelter Operations
Adoptions Staff, Behavior and Training Staff, Veterinary Staff, and Marketing
High school diploma or equivalent required

Ability to work well with the public, including children and individuals from diverse racial, ethnic, cultural, and socioeconomic backgrounds, as well as individuals with differing abilities
Comfortable training, mentoring, and providing feedback to volunteers
Personal Attributes & Values

Genuine interest in animals and their well-being
Genuine compassion for all animals, regardless of their condition
Treat all animals humanely, with compassion and concern, both on and off the job, and model these values for others
Assist with daily dog kennel and/or cat area routines
Perform daily cleaning and sanitation of kennels and cat areas in accordance with Mountain Humane policies and procedures
Ensure all animals receive appropriate care, including food, water, enrichment, and proper living conditions
Monitor animal health and behavior and promptly report concerns to a supervisor
Implement behavior support and kennel enrichment programs as directed
Retrieve and handle dogs for staff, volunteers, and the public as needed
Facilitate safe and positive dog introductions with the public and potential adopters
Assist with dog pairing and introductions for playgroups
Provide support for marketing efforts, including handling animals for photo and media opportunities

Adhere strictly to all biosecurity and infection control protocols to prevent the spread of disease within the shelter, including proper use of PPE, sanitation procedures, and animal handling guidelines
Follow all Mountain Humane Standard Operating Procedures (SOPs), protocols, and best practices to ensure consistency, safety, and quality of care
Accurately document animal care, medical treatments, and behavioral observations using designated systems, including ShelterLuv and other required platforms
Utilize organizational tools and tracking systems such as the Virtual Observation Board (VOB) to support communication, animal monitoring, and workflow coordination

CUSTOMER SERVICE:

Deliver positive customer service experiences to all visitors, clients, donors, and adopters.
Direct adoption, intake, medical, cremation, and financial inquiries to the appropriate staff member
Maintain a neat and well-groomed personal appearance
Comply with all facility safety protocols
Comply with all biosecurity, sanitation, and disease prevention protocols at all times
Follow all organizational SOPs, policies, and operational standards
Accurately and consistently use required systems and tools, including ShelterLuv (medical and behavior updates), Virtual Observation Board (VOB), HomeBase (time tracking), and any other designated platforms
Maintain timely and accurate records to support animal welfare, team communication, and organizational compliance
Indoors and outdoors, including in shelter environment with dogs, cats, pocket pets
Frequent interactions with children who may or may not be well-behaved, occasional contact with the public in an emotionally charged environment
Animal handling required; while all adoptable animals have health and behavior screening, by nature of the industry, there may be occasional exposure to dead, injured, sick, unruly, vicious, and/or dangerous animals in addition to possible exposure to parasites and infectious diseases
employee’s must be at least the age of 18
employees under the age of 18 must be preapproved by the carrier

Work day includes walking, standing, sitting, bending, squatting, lifting (occasionally up to 50 lbs), answering telephones, and using a computer, work with a variety of cleaning agents, and work in an environment with daily changes in climate
Potential exposure to high noise levels, allergens and chemical materials requiring OSHA Material Safety Data sheets
Full-time, 40 hours/week with some evenings & weekend days necessary for programs. Schedule flexibility may include four 10-hour shifts
Generous paid time off allotment for vacation and personal reasons

• 100% employer paid medical and vision insurance for staff (with the option of upgrading the plan for an additional contribution)
• 100% employer paid dental insurance plan through Delta Dental
• 100% employer paid life insurance policy
• Access to a 403(b) retirement account with a 3% matching employer contribution
• Access to reduced cost veterinary care and pet supplies (including dog/cat food) for all employee-owned pets
• An annual personal pet care allowance for veterinary products and services
• Mountain Humane also provides funding for professional development opportunities and financial assistance for commuting employees.