Referral Specialist Full-Time

Referral Specialist

Kankakee/Danville Full-Time Pay Range: $17.00$18.00 per hour

About Aunt Martha's Health & Wellness

At Aunt Martha's Health & Wellness, we boldly commit to supporting the well-being of our communities, ensuring equity in access, and delivering exceptional care inspired by a culture of innovation. We take a responsible approach to creating environments that allow us to do what we do bestprovide healthcare and wellness services to those who need them most.

The Referral Specialist plays a vital role in ensuring patients receive timely access to specialty care and medical services by coordinating referrals, processing medical orders, and maintaining communication with patients, providers, hospitals, and health plans.

This position is responsible for reviewing medical orders, verifying insurance eligibility, obtaining prior authorizations, and monitoring referral status to ensure services are completed efficiently. The Referral Specialist serves as a key liaison between patients, providers, and insurance carriers while delivering exceptional customer service and supporting positive patient outcomes.

Referral Coordination & Patient Support

Obtain prior authorizations as required by health plans.

Serve as the primary point of contact for patients regarding referral and order status.

Act as a liaison between patients, providers, specialists, hospitals, and referring agencies to coordinate timely patient care.

Documentation & Medical Records

Maintain accurate referral documentation within the Athena Electronic Health Record (EHR).

Scan and upload specialist reports, hospital documentation, and referral communications into patient records.

Ensure all patient information is documented accurately while maintaining strict HIPAA compliance.

Customer Service & Communication

Deliver exceptional customer service utilizing the AIDET model.

Communicate referral updates and authorization status to patients by phone and mail.

Answer incoming telephone calls professionally and route messages appropriately.

Respond promptly to internal and external customer inquiries while ensuring a positive patient experience.

Administrative Support

Utilize Athena EHR to document patient information and referral activity.

Maintain accurate records and complete data entry in a timely manner.

Perform additional duties as assigned to support clinic operations.

Competitive hourly pay: $17.00$18.00 per hour

Health, Dental, and Vision Insurance

Life & Disability Insurance

Paid Vacation, Sick Time, and Holidays

Retirement Plan

Employee Assistance Program (EAP)

Employee Discounts on cell phone plans, restaurants, and more

High School Diploma or GED required.

Minimum of six months of experience working in a medical office.

Proficiency with Microsoft Office applications.

Strong computer and data entry skills.

Experience working with Athena or another Electronic Health Record (EHR) system.

Knowledge of insurance verification, referrals, and prior authorization processes.

Bilingual English/Spanish is a plus.

Ability to work evenings, weekends, and holidays as needed.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic protected by applicable law.