Head of Programme Management

Supervises the administrative and clinical operations for a Behavioral Health Services (BHS) program, to ensure the quality and appropriate utilization of services are provided consistent with an interdisciplinary team approach to the delivery of care and are aligned with VNS Health's strategic goals and objectives. Works under general supervision.

Referral bonus opportunities
Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
Employer-matched retirement savingfunds
Personal and financial wellness programs
Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
Generous tuition reimbursement for qualifying degrees
Interdisciplinary network of colleagues through the VNS Health Social Services Community of Professionals
Communicates program policies and procedures to staff. Ensures compliance with policies and procedures and takes corrective action, as necessary, to address deficiencies.
Oversees the maintenance of updated case records for team through established program and funder platforms. Coordinates electronic communication throughout all provider databases, as needed. Maintains case records in accordance with Care Management policies/procedures, as well as VNS Health, city, and state standards and regulatory requirements.
Ensures appropriate record keeping of client information (i.e. consents, completion of documentation), care management interventions, and individualized services/wellness plans to meet quality standards. Oversees compliance of quality and performance indicators and supervises staff to achieve goals.
Tracks/monitors client progress and outcomes for staff assigned to the team and produces/maintains detailed reports for all data pertinent to the program.
Works with staff to coordinate, collaborate, and follow-up on linkages made with clients and community-based service providers to ensure continuity of care. Participates in planning meetings with service providers to coordinate service plans on behalf of staff and clients.
Ensures established program financial targets are consistently met in all categories.
Educates and supervises team regarding client safety issues when in the field visiting with clients.
Participates in interdisciplinary team meetings, individual and group supervisory meetings and required training.
Represents VNS Health on internal and/or external committees in the community when requested.
Investigates complaints registered by clients; completes Incident Reports and other client safety and quality reports within required time frames.
Identifies intra-team problems and recommends resolutions, including additional training and/or counseling of team members.
Assists or provides direct supervision and evaluation of interns as deemed appropriate by program management.
Ensures effective staff training, interviews candidates for employment, evaluates staff performance and recommends hiring, promotions, salary actions, and terminations, as appropriate.

Current license and registration to practice as a Social Worker, Psychologist, Marriage and Family Therapist, Mental health Counselor or other related license in New York State preferred
Master's Degree in Social Work, Education or related field from an accredited college or university required
Work Experience:
Minimum three years of experience in a community mental health setting required Minimum of one-year of supervisory experience required Effective oral, written and interpersonal communication skills required Proficient with personal computer skills including Microsoft Word and Excel required Crisis intervention experience preferred Pay Range
VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We're one of the largest nonprofit home- and community-based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day.