Talent Booker (Full Time)

Booker — Be the Backbone of Our Service Department!

Location: Village Ford - Dearborn, MI

Hours: Full-Time | Monday-Friday, 7:30 AM - 4:30 PM

Perks: Full benefits package, training support, and a front-row seat in the action

You might be our next Booker. In this role, you’ll handle warranty claims, track factory reimbursements, and keep all our service paperwork in line — all while jumping in to support the team when things get busy.

You’ll work closely with the office manager, service director, HR, techs, and advisors to make sure things flow from repair order to reimbursement — and everything in between.

Processing warranty claims (you’ll be the go-to expert on factory requirements)

• Following up on unpaid or rejected claims — and appealing when necessary
• Filing and adjusting claims
• Training coworkers on billing processes through the full repair order lifecycle
• Monitoring the register and daily reconciliation
• Attending team meetings to help everyone stay aligned on warranty requirements

• Solid pay and performance recognition
• ‍ Medical, Dental, Vision, 401(k), PTO, long and short-term disability, accident, critical illness, pet insurance, identity theft protection, and paid holidays.
• High school diploma

Strong computer skills (you’re quick and accurate)