Network Customer Service Support

Overview

The Network Administrator position is responsible for installing, configuring, and maintaining network hardware like routers, switches, and firewalls, monitoring network performance, troubleshooting issues, implementing network security measures, managing network access, applying updates and patches, and ensuring overall network stability and uptime. The Network Administrator position is fast paced and ever changing and requires regular management of changing priorities.

Location: Bozeman, MT, 59718

Responsibilities

Install, configure, and maintain network devices like routers, switches, access points, servers, and cables.

Continuously monitor network performance, traffic patterns, and identify potential issues using monitoring tools.

Diagnose and resolve network connectivity problems, including hardware failures, configuration errors, and connectivity issues.

Implement and maintain network security measures like firewalls, intrusion detection/prevention systems, and access controls.

Perform regular backups of network configuration and data to ensure disaster recovery capabilities.

Apply software updates and patches to network devices and operating systems to address security vulnerabilities.

Maintain detailed documentation of network infrastructure, configurations, and procedures.

Assess network needs and plan for future growth and scalability.

Assist with evaluation of and recommend IT solutions, products, and services.

Work with other personnel/departments to analyze hardware requirements and alternatives and make acquisition recommendations.

Plan, coordinate, and implement security measures to protect data, software, and hardware.

Maintain and administer deployment standards for network builds, updates, and patch management.

Respond to requests to assist in critical problem resolution, including after-hours support needs.

Utilize ticketing system to track defects and requested enhancements.

Use Change Management/Release Management processes to develop and deploy code and/or functionality to the production environment.

Plan, coordinate, and implement hardware and software replacements or upgrades.

Participate in scheduled monthly maintenance windows.

Know and comply with Zoot’s Policies and Procedures, Code of Business Conduct, and Employee Agreement.

Achieve a service-focused culture with emphasis on delivering on-time, high-quality products and services to internal and external customers.

Education, Training, and Experience Requirements

High School Diploma

Bachelor's Degree in Computer Science or related field preferred.

At least three years of professional experience in a technology field. Or an equal combination of education and experience.

Physical Requirements

All positions at Zoot require the ability to move about inside an office environment which includes the operation of computers and other office productivity machinery and frequently communicates with other employees, clients, vendors, and visitors. This position specifically requires long periods of sitting at a computer workstation.

Working Conditions | Work Hours | Location

This position will take place primarily in an office setting. To optimize team performance, the workspace for this position is typically a cubicle setting in an open space environment. It is expected that exempt employees, and specifically this position, regularly and consistently report to work on-site, at Zoot headquarters, during normal business hours. Occasional nighttime and weekend work is required within the position. This position may occasionally require travel. The Network Administrator position is fast paced and ever changing, requiring flexibility, self-initiative, and regular management of changing priorities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job which may include helping others in the same or different departments, may be assigned by supervision. Duties, responsibilities and activities may change at any time with or without notice.

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