Head of Retail Operations (Remote)

Job Description

Job Description About ADESA

ADESA, a Carvana-owned company, currently operates in over 50 locations throughout the US. Our auto auctions some up to 200 acres, provide a wide array of vehicle services including repair, reconditioning, and auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.

We work in a service industry and embrace a "we" versus "I" culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.

We're excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!

About the team and position

The ADESA Special Ops (ASO) team is looking for an experienced, strategic Manager to lead a team of functional experts focused on supporting and executing key, strategic ADESA initiatives within our auction locations across the country. This team plays a pivotal role in driving operational success by supporting auction leadership and strengthening the connection between field and corporate teams. As the Manager of ASO, you will lead efforts to ensure effective implementation of major initiatives, identify and mitigate site-specific challenges, and deploy training to enable smooth adoption and sustainable operational excellence.

In this role, you will have the opportunity to establish standardized processes for executing auction-based initiatives, fostering a collaborative environment that empowers auction leaders and encourages site-level adoption.

This position will be based remotely and will require travel at least 80% of the time.

What you'll be doing

Develop and manage a team of functional experts who provide on-the-ground support for strategic initiatives at auction sites, fostering high engagement and continuous development

Lead the execution of major operational changes across auction sites, working hand-in-hand with General Managers to implement initiatives in alignment with ADESA's strategic goals. Serve as a hands-on resource and advocate for auction leadership

Anticipate unique challenges at each auction location and deploy customized solutions that enable effective and efficient implementation of key initiatives. Proactively remove barriers to success for field teams

Ensure comprehensive training and support for field teams on new processes and systems, promoting a culture of understanding, adoption, and collaboration

Strengthen the relationship between field teams and corporate functions by facilitating open communication, sharing insights, and aligning goals. Provide feedback to corporate on site-specific challenges and successes

Coordinate with cross-functional teams to ensure all necessary tools, equipment, and resources are available for the successful execution of initiatives at each site

Create a supportive environment for auction teams during times of change

Other duties as assigned

What you should have

Minimum of 7 years in a leadership role, with experience leading cross-functional teams and managing high-impact projects, preferably in field operations or change management environment

Willingness to travel 80% of the time

Demonstrated ability to oversee complex projects with multiple stakeholders, manage timelines and deliverables, and ensure alignment with strategic goals

Experience in managing and executing large-scale change initiatives with a focus on gaining buy-in, providing training, and supporting sustainable adoption at the operational level.

Ability to assess site-specific challenges, analyze data, prioritize needs, and deploy targeted solutions that drive meaningful impact

Proven track record of leading and developing others

Strong analytical thinking and organizational skills

Strong written and verbal communication skills; Ability to learn quickly and effectively transfer knowledge

Ability to work in a fast-paced, ever-changing production environment while sometimes being exposed to excessive weather conditions (heat/cold)

Ability to provide valuable and actionable feedback

Competent in using data management tools, project management software, and communication platforms to track progress and share information

What we'll offer in return

• Full-Time Position with a competitive salary
• Medical, Dental, and Vision benefits
• 401K with company match
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
• A great wellness program to keep you healthy and happy, both physically and mentally
• Access to opportunities to expand your skillset and share your knowledge with others across the organization
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
• A seat in one of the fastest-growing companies in the country

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

Must be able to read, write, speak and understand English

Must be at least 18 years of age

Must have a valid driver's license

A clean driving record with no more than two moving violations or DUI's in the last three years

Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.