Innkeeper (Full time)

Director of Rooms

Kalahari Resorts & Conventions is seeking a Director of Rooms. The Director of Rooms Division will oversee operation of the Front Office, Housekeeping, and Security. They will work closely with the General Manager (and or AGM) on special projects and assignments. Responsible for the management, evaluation, and performance of all Rooms Division functions, including Front Office, Housekeeping, Common Area, Laundry, Concierge, PBX and Bell Staff/Shuttle/Valet Service. The Rooms Division Director is responsible for maximizing guest service scores and opportunities within the Division. This position will be on the Executive Committee.

From lobby to linens own the guest journey!

Key Responsibilities:

Oversee Rooms Operations : Manage front office, housekeeping, laundry, reservations, and guest services to ensure smooth, high-quality service.

Enhance Guest Experience : Ensure rooms are clean and ready, address guest concerns, and maintain high satisfaction scores.

Lead and Train Staff : Hire, train, and lead department managers and team members.

Manage Budgets and Performance : Control expenses, optimize occupancy, and improve revenue metrics like ADR and RevPAR.

Ensure Standards & Compliance : Maintain brand standards, safety protocols, and efficient procedures.

Use of Technology : Oversee and optimize use of property systems (e.g., PMS, housekeeping software).

Maintain readiness for operational disruptions or emergencies

Required Experience :

• 5 years of progressive hotel/resort experience in full-service properties over 500 rooms.
• Extensive Rooms Division experience in Housekeeping and Front Desk.
• Have a broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort.

Company Mission

We promise to deliver products and services beyond expectations.

Recruiting Vision

We understand that the individual is the most important element in the recruitment process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company.

A Sampling of Our Benefits

• Our team enjoys a comprehensive and attractive benefits plan:
• Promotion from within
• Mental, Financial, Physical, Work/Life, and Career wellness initiatives
• Educational opportunities
• Full and varied benefits package available for full-time associates
• 401(k) with company match
• Appreciation days, parties, and retention programs
• Paid time off and holiday pay
• Discounts and resort perks

Kalahari Resorts & Conventions frequently receives awards and accolades for taking care of its associates and guests. Recognition includes Forbes' America's Best Midsize Employers, Cond Nast Traveler's #1 World's Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort in Smart Meeting's Smart Stars Awards, Parents' Magazine Kids' Travel Award Winner, and TripAdvisor's Travelers' Choice Awards.

Current locations include Wisconsin Dells, Wisconsin (2000); Sandusky, Ohio (2005); Pocono Manor, Pennsylvania (2015); Round Rock, Texas (2020); and Spotsylvania County, Virginia (2026).

Kalahari Resorts & Conventions is an equal opportunity employer.

Kalahari Resorts & Conventions