Temp/Hourly-Police Dispatcher

Concord Police Department
TYPICAL WORK SHIFT/SCHEDULE: STARTING SALARY: $25.60 to $27.53 per hour (Top of Range $35.27) with a competitive flexible benefits package. Including low deductible health insurance, dental plan, paid vacation and holidays, short and long term disability as well as life insurance and 457 investment plans.

Looking to fill an immediate opening.

APPLICATION INSTRUCTIONS:

A City Application is required. Applications may be completed online at For more information on applying, please call the Human Resources Department at View phone number on click.appcast.io (voice) or TTY at View phone number on click.appcast.io or 7-1-1.
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Receives and dispatches emergency and routine calls for the city Police Department in order to protect life and property and secure the well-being of the citizens of the City of Concord. Monitors officer safety, position, and progress on all calls for service, person checks, motor vehicle stops, and community policing projects; monitors all parking control units and the Community Service Aid. Receives and handles incoming telephone calls, including 911 calls, Crime-Line calls, Concord Hospital calls, state Hospital calls, and state Prison calls; answers non-emergency calls as needed; ensures that all calls for service are updated in IMC; ensures all computer files are updated for each call; Ensures that members of the command staff are kept current on all calls of importance, such as burglaries, robberies, and all violent or substantial calls for service. Makes outgoing calls to citizens, businesses, and other police and emergency service agencies to give or obtain information for officers, administration, and department members; provides information as requested or assistance as needed. Maintains building security; secures dispatch center door, rear garage walk-in doors, and garage bay doors; monitors audio intercom; apprises supervisors of persons entering and exiting the building. Monitors safety of officers and prisoners in the holding facilities, including the booking room and cells; uses audio and visual devices as necessary; Monitors exterior security of building and vehicles in police lot. Ensures that radio and other equipment in the dispatch center remain in working order; Provides officers, support personnel, and outside agencies with information from in-house computer and SPOTS computer; runs motor vehicle and criminal records on all arrested parties and forwards information to arresting officers; runs local checks for wants, warrants, and cautions on all suspects, suspicious persons, and calls for service. Records information on in-house computer for all calls for service, including names, addresses, descriptions, locations of incidents, vehicle descriptions, lists of damaged or stolen property, descriptions of missing or wanted persons, times of arrest, and times of officer notification, arrival, and clearing of calls. Retrieves information from in-house computer, including, roll call items, calls for service, warrant entries, restraining orders, trespass letters, motor vehicle citations, and other items. Backs up computer tapes daily; Utilizes SPOTS computer to obtain motor vehicle, criminal history, stolen property, and missing persons records. Enters motor vehicle, criminal history, stolen property, and missing person records into SPOTS computer. Maintains written logs of all criminal histories, police wrecker requests, private tows, repossessions, lost and found animals, and found bicycles; records and researches information as necessary for officers and citizens; edits older information. Utilizes SPOTS computer to obtain local, state, and federal agency phone numbers, addresses, fax numbers, and computer identifier numbers. Education and Experience: High School Diploma or its recognized equivalent supplemented by class work in personal computers, electricity and electronics. There is no experience requirement for this position. Must be able to work shift as assigned. OR Any combination of education, training and experience which provides the knowledge, skills and abilities required for the job. State Police Computer System) Operator Certification.

MATERIAL AND EQUIPMENT USED :

Radio, Telephone, and Related Equipment
General Office Equipment
Interstate) Computer System
Video Camera Monitors
Telephone and Radio Recording System
In-House Computer System and Printers
In-House Paging System (Intercom)
Crime Line Phone
Computer Mainframe and Back-Up Equipment
TTY Equipment

911 CAD

Correct use of radio and telephone communications systems. SPOTS computer system operation and guidelines.
Mental and Physical Abilities to: Read and understand written directions, text, numbers, and legal terminology. Learn proper procedures for running vehicle registration, warrants, driver information, and article inquiries. Learn to operate radio, telephone, and related equipment operations. Handle a wide variety and large volume of emergency calls. Establish effective professional working relationships with other Communications Operators, supervisors, Police Officers, the general public, ambulance company representatives, wrecker company representatives, fire service and EMS personnel, and members of other public safety agencies. Use tools or equipment requiring a high degree of dexterity. See and read a computer screen and a variety of written materials, all of which require close vision abilities. RSA's and all state, local, federal and motor vehicle laws and regulations or ability to find same in a timely fashion.
Operating office equipment and typing. Working Conditions: Work is performed in an office. The employee may be exposed to noise, machinery with moving parts, contagious or infectious disease, irritating chemicals, and possible electrical shock.
Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.