Desktop support/ help desk support/ technical support/ IT Support

Zachary Piper Solutions is seeking an Enterprise Service Desk (ESD) Representative to support a company focused on IT services and cybersecurity for large-scale government enterprise networks. This position is on-site in Kansas City, Missouri. The ESD Representative will provide centralized help desk and desktop support to end users across a global enterprise environment. Join a mission-critical team supporting secure network operations for a major government organization and help ensure seamless connectivity for thousands of users worldwide.
Responsibilities for the ESD Representative include:

Provide Tier 1/Tier 2 help desk support for desktops, laptops, mobile devices, and enterprise applications
Troubleshoot hardware, software, network connectivity, and operating system issues
Support Microsoft Office Suite, Outlook, and video teleconferencing tools
Respond to and resolve tickets in a high-volume service desk environment
Deliver excellent customer service while supporting end users across multiple locations
Required Qualifications for the ESD Representative include:

• 0–6 months of experience (Mid-level) OR 6+ months to 1+ year of experience (Senior) in IT support or help desk environments
• Experience with desktop support, Windows OS, Microsoft Office Suite, Outlook, and basic networking
• Strong troubleshooting, customer service, and communication skills
• Relevant IT certification (Security+ required)
• Active Secret Clearance required

Compensation for the ESD Representative include:

Salary Range: $55,000 – $65,000 annually (depending on experience)
Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick leave as required by law

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