Head of Product, Contact Center

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting‑edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do.

About This Role The Senior Product Manager leads strategy and execution for Carrier Electronics products, including residential and light commercial controls and accessories. This position can be located at our Carrier office in Indianapolis, IN or Fort Wayne, IN.

Job Responsibilities Own the embedded controls and accessories strategy for residential and light commercial equipment platforms (vision, roadmap, priorities), aligned to Carrier business objectives and financial targets.

Drive internal alignment with Carrier business units and equipment/platform teams by balancing priorities across audiences; Serve as the embedded controls SME—providing hands‑on guidance and support to equipment product and platform teams to enable flawless integration and product execution.

Build trust with equipment engineering and manufacturing teams to drive adoption and loyalty—positioning Carrier Electronics Products as the preferred partner for embedded controls, accessories, and service/aftermarket field installed products.

Work directly with customers to uncover needs, opportunities, and problems to solve; Lead cross‑functional business planning (forecasts, pricing, margin) and build business cases with financial projections and key metrics (payback, NPV, IRR).

Prioritize initiatives, track development, and lead launches—including positioning/value proposition, pricing, and operational launch readiness.

Required Qualifications Bachelor’s degree

7+ years experience product management, project management or engineering

25% travel domestic and international

5+ years’ experience leading embedded HVAC controls integration or residential and/or light commercial equipment platforms.

Other Compensation This position is entitled to short‑term cash incentives, subject to plan requirements.

Benefits Health Care Benefits: Medical, Dental, Vision; Retirement Benefits

paid personal leave, up to 5 days; paid holidays, up to 13 days; family and medical leave; Disability: Short‑term and long‑term disability

Life Insurance and Accidental Death and Dismemberment

Tax‑Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

Tuition Assistance

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.