Head of Project Management and Client Services - Remote

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Job Title: Remote Project Manager (100% Work From Home)
Location: Remote from Latin America
Position Type: Full-time

Approximately 40 hours per week, Monday through Friday; Our Client is the premier organic Reddit marketing agency globally, partnering directly with Reddit to help enterprise brands establish authentic, high-impact community presences. Trusted by Fortune 100 brands-including major global technology, insurance, and consumer product companies-they navigate the expanding role of organic community discussions within modern search engines and AI answer engines. As their agency footprint and client roster scale rapidly, they depend on meticulous, proactive project managers to streamline client operations, enforce account accountability, and keep executive workflows organized.
Our Client is seeking a detail-driven, highly organized Agency Project Manager to own project operations, client onboarding, and delivery management end-to-end. Operating full-time with core availability during US Eastern hours, this operator will build operational clarity across Slack, Google Workspace, and modern project management software to ensure the team spends maximum time executing high-value work.
Executive Scheduling & Meeting Operations
Owns comprehensive scheduling for agency founders and client accounts, ensuring every call includes accurate meeting links, attendee lists, agendas, and pre-meeting context.
Issues structured meeting recaps and action lists on the same day as client interactions, maintaining a centralized repository for client approvals, decisions, and feedback.
Client Onboarding & Lifecycle Management
Manages the complete client kickoff trajectory from signed agreement to first deliverable, coordinating communication channels, drive folders, portal access, Reddit partner reps, compliance paperwork, and workshop schedules.
Tracks proposals, Statements of Work (SOWs), contract renewals, vendor logs, and invoice cadences in a central operational database to prevent missed deadlines.
Builds and refines agency onboarding checklists, action logs, and project tracking boards while actively running live client projects.
Integrates modern AI productivity tools (such as ChatGPT or Claude) into daily project management workflows, applying rigorous quality control to all outputs before distribution.
Agency Project Management Track Record: 3+ years of experience managing client-facing projects within a marketing agency, digital consultancy, or client-services environment supporting U.Executive-Ready English Communication: Exceptional written and verbal English communication skills, capable of composing professional, flawless messaging suitable for C-suite and executive client leadership.
Proven Task & Project Management Systems: Demonstrated mastery of modern project management platforms, Google Workspace, and Slack, with an established follow-through tracking methodology.
Practical experience using AI platforms (ChatGPT, Claude) to accelerate documentation and administrative workflows, combined with a habit of auditing AI outputs for accuracy.
Remote Infrastructure Setup: Dedicated quiet home workspace, personal computer, professional headset, and high-speed, reliable internet connection.
Familiarity with Reddit ecosystem, community dynamics, or social media agency workflows.
Hands-on experience driving client onboarding processes from initial contract execution to kickoff workshops.
Competitive USD Compensation: $3,000 - $4,000 USD monthly salary paid directly in USD via wire transfer, Wise, or preferred payment rails.
Paid Leave Package: 15 paid days off (PTO) annually, plus 5 company holidays and up to 7 local public holidays.
Contractor engagement with a clear potential path to full employment via an Employer of Record (EOR) service.
Autonomy & Culture: 100% remote working environment with high trust, low micromanagement, and direct collaboration with company founders.

Application Disclaimer: Please Read Before Proceeding
To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English . Submissions in any other language or missing a recording will be automatically disqualified .
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Applying to roles you don't qualify for will not improve your chances and may affect future applications.
We appreciate your interest and look forward to reviewing your application!