Head of Programme Management

The Program Manager (PM) serves as the single point of accountability for assigned product lines and customer contracts at Riverside Manufacturing. The PM owns the customer relationship and is responsible for coordinating across Engineering, Manufacturing, and Sales to ensure on-time delivery, quality conformance, and customer satisfaction from initial quote through program completion.

Serve as the primary point of contact for assigned customers throughout the program lifecycle.

Communicate program status, schedule updates, risks, and corrective actions proactively.

Manage customer expectations and resolve issues before they escalate.

Participate in customer visits, program reviews, and business development meetings.

Translate customer requirements into actionable engineering deliverables.

Collaborate with Production to ensure schedules align with customer commitments.

Partner with Quality on non-conformances, corrective actions, and customer returns.

Identify and communicate new business opportunities within existing accounts.

Support contract review, terms negotiation, and order entry activities.

Maintain awareness of competitive landscape and customer roadmap.

Manage risks and maintain a program risk register with mitigation plans.

Ensure compliance with customer flowdowns, export control, and contractual obligations.

Bachelor's degree in Engineering, Business, Manufacturing, or related field.

• 3–5 years of experience in program or project management in a manufacturing environment.
• Demonstrated ability to manage multiple programs simultaneously in a fast-paced environment.
• Strong written and verbal communication skills with customer-facing experience.
• Proficiency with ERP systems and Microsoft Office Suite.

PMP, CAPM, or equivalent project management certification.

This position operates in both office and manufacturing floor environments. The Program Manager is expected to be present on the production floor regularly to maintain operational awareness. Some travel to customer and supplier sites is required (estimated 10–20%).