Head of Customer Service and Experience

David Weekley Homes is seeking a Warranty Service Manager dedicated to delivering an exceptional customer experience for our homeowners.

Our Warranty Service Managers oversee the post-construction phase of our homes to ensure homeowner satisfaction and uphold David Weekley Homes' quality standards. They manage the warranty process, visiting the home to address homeowner concerns, determining warranty eligibility, coordinating repairs, and ensuring all work aligns with our standards and warranty guidelines.

Work with homeowners and subcontractors to resolve the issue quickly and correctly

Coordinate and schedule all warrantable repairs with contractors and homeowners

Hold contractors accountable for results

Maintain records of issues and resolutions in the warranty database for management reviews

Instruct customers on how to maintain their homes, as well as communicating what items are not warrantable

Manage a budget

Self-starter with excellent time management, scheduling and follow-up skills required

Comfortable holding subcontractors accountable for the quality of their work and making independent decisions

Previous experience in the home building industry and/or some home repair experience is helpful, but not required

Experience managing budget/costs is a plus

S. and is one of the largest private home builders in America.

Health Insurance - Medical, Dental and Vision

Employee Stock Ownership Plan

New Home Discount for Team Member and Family

College Scholarship Program

Community Outreach