Network Customer Service Support

Looking for a Network Administrator opportunity at a place you can make a difference every day? CNIC Regional Offices enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making. The CNIC N6 Network Administrator will provide technical support to Audio Visual (AV)/ Video Teleconference Center (VTC) systems.

This position is contingent upon your ability to maintain/transfer your Top Secret/SCI Clearance

Provide support in maintaining, troubleshooting, upgrading, and administering AV/VTC and network systems, sub-systems and components.

Continuously check all currently used AV/VTC and network infrastructure systems vendor supportability status, particularly End Of Life (EOL) and End of Support (EOS), and provide the necessary recommendations on how to minimize or avoid any EOL or EOS issues.

Acquire and maintain the needed accounts to download and or upgrade AV/VTC and network device operating systems or firmware.

Coordinate with various stake holders in support of installation, maintenance, troubleshooting, upgrade and administration of AV/VTC and network systems.

Provide administrative support to include scheduling of CLASSIFIED and UNCLASSIFIED meetings and conference rooms and other spaces, as required.

Ensure that AV/VTC and network equipment for meetings are configured, tested, and ready for operation prior to the scheduled time of the VTC session.

Support the development, design, configuration/setup, test, maintenance, and upgrade of Wide Area Networks (WAN), Local Area Networks (LAN), Network Attached Storage (NAS) or Storage Area Networks (SAN), Site to Site Virtual Private Networks (S2S VPN) and/or remote to site VPN, network monitoring solutions using Simple Network Management Protocol (SNMP) poll, SNMP traps or other protocols used for network monitoring.

Support the implementation, configuration/setup, test, maintenance and upgrade of firewalls, IDS, a Failover Network (FN) or Disaster Recovery Network (DRN).

Test all designs, configurations or setup and ensure that it meets established Service Level Agreements (SLA's) prior to rolling into production.

Act as the backup to the Network Administrator in providing PAC STAR support.

Provide other assistance to AV/VTC and network installers as required.

Provide training and documentation support as required.

An active DoD TS/SCI security clearance

High School Diploma/GED and a minimum of 8 years of experience in technical training related to Information Technology, Cyber Security, Computer Science, or related discipline

Or a Bachelors degree and minimum 6 years of relevant IT experience

Systems Requirements, Operational Requirements, Test & Evaluation, and Training

Ability to troubleshoot Cisco Network switches/hardware

Ability to run ACAS scans and complete DISA STIG’s on all network devices and to remediate inconsistencies identified

Ability to reconcile Cat 1 and Cat 2 weaknesses identified during scanning/STIGing

Ability to travel up to 10%

S Passport required

If you are interested in supporting and working with passionate Serco team- then submit your application now for immediate consideration. Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. If you require an accommodation with the application process please email: View email address on click.appcast.io or call the HR Service Desk at View phone number on click.appcast.io, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email View email address on click.appcast.io .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits - Comprehensible benefits for full-time employees

Medical, dental, and vision insurance

Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract

Tuition reimbursement program

Life insurance and disability coverage

Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: View email address on click.appcast.io .

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