E-Commerce Sales - eCommerce Salesperson

Location: Hybrid, on-site Employment Type: Full-Time Pay: $16-$17/hr

The Lesson Advisor is empowered and responsible for managing all facets of the Lessons customer experience and is responsible for establishing, servicing, and maintaining a student base in an Omni channel environment. He/she is the "face" of the Lessons business and is expected to provide our Customers with the best sign-up and purchase experiences possible.

Please note that this role follows a hybrid work schedule, with on-site attendance required Tuesday through Thursday and remote work available on Mondays and Fridays. The scheduled working hours are 12:00 PM9:00 PM, and candidates must also be available to work one weekend day (Saturday or Sunday) each week.

Execute student acquisition strategies that drive sales and promotional programs necessary for business growth

Provide a best in class program and customer service experience that aligns with the business vision and strategy

Adhere to program quality standards in all interactions

Meet performance and sales goals set by management

Implement a consultative approach for sign-up/scheduling services to maximize customer satisfaction and increase business performance.

Conduct intentional outbound call campaigns to engage prospective students, enrolled students, and customers

Troubleshoot and resolve customer impacting issues to include lessons programs services, scheduling, instructors, policy and procedure, account status, marketing promotions/campaigns, and billing

High school diploma or GED required.

Minimum two years' experience working in an office environment required.

Proficiency required in Microsoft Outlook and Word.

Intermediate understanding of Excel.

Excellent phone and customer service skills.

Thorough testing and troubleshooting skills.

Willingness to work seasonal overtime as required.

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290 stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.

E-Commerce brands Guitar Center, Musician's Friend and WWBW offer online sales of a broad selection of music products. The Music & Arts division operates more than 220 stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. AVDG and GCPro headline the enterprise audio-visual integration business, delivering a best-in-class commercial and residential customer experience.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. Guitar Center