Hospitality Host - Overnight
Watches of Switzerland Group PLC
Client Experience Host
The Client Experience Host ensures the delivery of a World Class Client Experience to all clients. Our Client Experience Host is responsible for facilitating unique and engaging client experiences using creative research and exceptional hospitality. Focusing on ensuring all client experience stations are well stocked and maintained they will also assist the Sales Consultants within the showroom and VIP room in the delivery of an exceptional client experience.
The Client Experience Host ensures the delivery of a World Class Client Experience to all clients. Our Client Experience Host is responsible for facilitating unique and engaging client experiences using creative research and exceptional hospitality. Focusing on ensuring all client experience stations are well stocked and maintained they will also assist the Sales Consultants within the showroom and VIP room in the delivery of an exceptional client experience.
The Host will be a constant role model for the company culture, and ensure they become a way of working for the whole team giving every client (internal and external) a ‘World Class Client Experience’
Through research and creative thinking, enhance in-showroom hospitality.
Use CRM to facilitate unique client experiences based on induvial client interests.
Support all aspects of hospitality within the showroom.
Ensure compliance to company policy and procedures
Maintain all showroom housekeeping standards.
Complete all training requirements through E learning and other sources
Recommend changes to systems and procedures to improve the efficiency of the floor and continually review operational practices to ensure best practice is delivered at all times.
Ensure all new systems and data are secure and confidentiality is maintained at all times.
Experience with hospitality strongly preferred
Flexible/adaptable to change
Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays
J-18808-Ljbffr Watches of Switzerland Group PLC
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