Evening Shift Cashier and Customer Service

Cashier Summary

To deliver more than is expected to my customers by providing a positive first impression, determining actual needs, delivering real solutions, adding value where I can, and leaving the customer with an impression so satisfying that no competitor is an acceptable alternative.

Cashier: As a Cashier, this is what I do:

Process Transactions - I quickly and efficiently process transactions by giving the customer my undivided attention, processing purchasing through the register system following company guidelines, properly completing all transactions, adhering to all laws and regulations restricting certain transactions.

Perform Proper Bagging Techniques - I sack or assist with the sacking the customer's order, ensuring food safety by bagging different types of raw meat and toxic items separately, and ensuring products reach the customer's home in excellent condition by practicing correct product placement in the bags.

Provide Services - I provide services to my customers by identifying the customer's needs and identifying appropriate solution(s), such as carry out, and reminding them of other store services or upcoming planned events.

Safety/Quality Orientation - I consistently produce and emphasize the need to produce high quality products and services while being aware of the issues and following procedures that affect personal safety and the safety of others.

As a Cashier, this is how I do it:

Building Relationships - I successfully initiate, develop, and foster relationships with others. I take a personal interest in the interests and ideas of others and treat others fairly, respectfully, and sincerely. I consistently demonstrate compliance with Harps' policies and procedures, including regular and timely attendance, adherence to dress code and ensuring a safe work environment, and a willingness to complete other duties as assigned.

Superior Customer Service/Hospitality - I completely understand what delivering more than expected means in regards to great customer service. I remove any barriers impeding customer service. I actively look for ways to help others by following our SMILE Program guidelines.

Professionalism - I hold myself accountable by demonstrating a "no excuses" approach to my own attitude, performance, and results. As a Cashier, this is why I do it:

Customer Focus - I anticipate and recognize customer needs and remain dedicated exceeding customer expectations. I use customer information to improve products and services. I continually strive to improve customer service.

Supporting Harps' Mission Statement - With respect and support from my peers and supervisors, I strive daily to exceed my customers' expectations in an effort to support the Harps' Mission Statement - "Our mission is to provide the best overall value to our customers, building a reputation for competitive prices, product quality and freshness, friendly service and cleanliness."

Prefer previous experience operating a cash register, handling cash or other forms of tender, preferably in a grocery store or retail establishment but not required.

Ability to work a flexible schedule including evenings, weekends and holidays as needed.

Ability to move, lift, carry and place merchandise and supplies weighing less than or equal to 25 pounds without assistance.

Stands and/or walks continuously throughout shift without a break for up to 4 hours.

Ability to visually locate merchandise and other objects, as well as verify information, often in small print.

May be exposed to all weather conditions (hot, cold, rain, snow, ice and wind) as well as, inside work with variations in heat, cold, dust and humidity.

May be exposed to chemicals or allergens (such as latex, eggs, nuts, soy, wheat, etc.)

Employment at Harps may be contingent upon completion and our evaluation of: PEP survey, drug screen, employment reference check, criminal background check, or credit check.