Client Services Investigator

Who We AreFirst Fed is a local community bank on an exciting growth trajectory with 15 locations including 11 full-service branches in Western Washington. By popular vote, First Fed received awards for Best Bank in The Best of the Northwest, Best Banker in Readers’ Choice by Cascadia Daily News, and Peninsula Daily News named us Best Bank on the Olympic Peninsula. We also received a Best-In-State bank award from Forbes. For over 100 years First Fed has served our customers and communities throughout the PNW. We’ve donated over $9 million to non-profit organizations in the past 8 years through our foundations, sponsorships, direct donations, and matched employee donations. We welcome applicants from all backgrounds - our diversity makes us stronger. We believe in personal growth through grit and determination.Position PurposeThe BSA Investigator is responsible for conducting investigations involving potential money laundering, terrorist financing, fraud, elder financial exploitation, human trafficking, sanctions evasion, and other suspicious or criminal activity. This position serves as the primary investigator for Bank Secrecy Act (BSA) cases requiring formal investigation, including Suspicious Activity Report (SAR) filings and continuing activity SAR reviews.The BSA Investigator performs detailed analysis of customer activity, account relationships, and transaction patterns to identify financial crime risk, determine appropriate regulatory reporting requirements, and document investigative findings. The role also conducts Enhanced Due Diligence (EDD) reviews, supports the Bank's high-risk customer program, and serves as a subject matter resource to BSA Specialists and other business units.Essential Functions Serve as the primary investigator for BSA cases escalated from monitoring systems, staff referrals, customer due diligence reviews, law enforcement inquiries, and other internal or external sources.Analyze customer relationships, transaction activity, account behavior, and supporting documentation to identify suspicious activity and assess financial crime risk.Determine whether suspicious activity warrants regulatory reporting and prepare Suspicious Activity Reports (SARs) in accordance with regulatory requirements.Conduct continuing activity reviews and prepare SAR refiles within required regulatory timeframes.Conduct Enhanced Due Diligence (EDD) reviews for high-risk customers and other complex customer relationships requiring additional analysis.Identify suspicious activity trends, emerging financial crime typologies, monitoring gaps, and opportunities to improve detection and investigative processes.Assist management with regulatory examinations, independent audits, law enforcement requests, and internal reviews.Maintain complete, accurate, and well-documented case files in accordance with regulatory requirements, internal procedures, and record retention standards.Secondary and Back-up ResponsibilitiesAssist with fraud investigations, fraud alerts, fraud operational activities, account reviews, account restrictions, and other fraud prevention activities as assigned.Conduct fraud investigations and prepare fraud-related SAR filings as assigned.Provide guidance and support to BSA Specialists regarding alert reviews, referrals, case escalation decisions, investigative documentation, and customer risk assessment.Assist with development and maintenance of policies, procedures, workflows, and investigation standards.Participate in monitoring rule reviews, alert effectiveness assessments, and recommendations for program enhancements.Assist with department training initiatives and cross-training efforts.Serve as backup support for BSA and fraud functions as needed.Qualifications & Requirements Minimum 4 years of financial institution experience in BSA/AML, investigations, fraud, compliance, auditing, law enforcement, or related field, preferably in a financial institution or similarly regulated environmentExperience conducting investigations involving suspicious activity.Has experience working in BSA, AML, OFAC, and in completing Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), suspicious activity monitoring, and related regulatory requirementsStrong analytical, investigative, and problem-solving skills with the ability to evaluate complex customer relationships and financial activity.Experience reviewing complex customer account relationships and transaction activity.Strong writing skills with ability to prepare detailed investigative summaries and SAR narratives.Experience supporting regulatory examinations or independent audits.Knowledge of fraud investigations including account takeover, elder exploitation, check fraud, synthetic identity fraud, and other financial crimes.Physical Requirements The work requires the ability to operate office machines and equipment, such as personal computers, printers, copying machines and telephones. The work requires the ability to communicate clearly with customers, coworkers, and others in person and on telephones. Pay Range The pay range for this position is $26.45 - $44.96The typical hiring range for this position is $26.45 - $30.35The incentive plan for this position is the Partnership Incentive plan. It is paid out quarterly with a 5% target payout.Employees will be eligible for our benefits package including medical, dental, and vision insurance, paid time off, retirement plans (401k with company match and Employee Stock Ownership Plan), gym membership reimbursement, discounts on our banking products, and more! Additional information on our benefits package can be viewed at As a community Bank, we know the power in bringing people together from all walks of life. Our communities are beautiful and strong because of their diversity, and it’s important to us that all of our locations reflect the unique diversity of the places we live and work. Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesQualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteranFirst Fed invites all qualified interested applicants to apply for our career opportunities. If you are a person with a disability and need a reasonable accommodation to use our online job search or application tools, please email Human Resources via teresa.Note: This contact information is reserved solely for job seekers requesting accessibility assistance or accommodation in the application process.