Life And Health Insurance Professional

Category : Client Operations Application Deadline: Ongoing until positions are filled.

to apply, please visit the TP Careers site at

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

A TPUSA Program designed to temporarily promote leaders within the Customer Experience (CX) department based on a client need to increase employee satisfaction, provide career growth potential with mentorship, and build a bench strength of new leaders. During the time within a Flex role, you will develop, implement, assess, and improve day-to-day operations of inbound call centers in order to meet and exceed all aspects of client needs and requirements according to policies and procedures. Contract ends December 7,2026.

Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

We welcome applications from active-duty service members, veterans, and military families.

We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at View phone number on click.appcast.io or contact us here. Guarantee that all daily operational targets, including service levels, quality standards, and scheduling compliance, are consistently achieved or surpassed.

Exhibit proactive leadership by designing and implementing strategic plans aimed at boosting individual and team performance.

Manage corrective actions and provide necessary coaching to address behavioral or performance gaps as required.

Facilitate professional dialogue regarding performance outcomes with both internal stakeholders and client representatives.

Execute additional responsibilities and special projects as designated by leadership to support departmental goals.

Hold a valid and currently active healthcare license.

Exhibit the flexibility to fulfill eight-hour shifts scheduled between 8 AM and 9 PM EST, Monday through Saturday, as determined by client requirements.

Take personal accountability for assigned tasks, ensuring thorough follow-through to achieve desired business objectives.

Ability to maintain a typing proficiency of at least 25 words per minute.

Maintain full availability to accommodate shifting schedules as dictated by organizational priorities.

A high school diploma or equivalent GED certificate is required.

Successfully complete all required background evaluations, including drug screenings and financial credit assessments.

Process Excellence

Emotional Intelligence

Data Literacy

We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.