Field Service Engineering

Field Service Engineer IINC - Hickory - Hickory, NC 28601OverviewLevel: Experienced Position Type: Full Time Job Shift: Day Category: Skilled Labor - TradesDescriptionField Service EngineerCompany Overview Equipment Management Service and Repair (EMSAR), headquartered in Wilmington, Ohio, is a rapidly growing national technical services company providing maintenance, repair, and installation services to OEM partners within the healthcare industry.EMSAR's service offerings include:On-site technical field support (maintenance and repair)FDA field change orders and recallsEquipment installationFDA compliance and validation servicesTechnical training and educationPosition SummaryThis intermediate-level field position is responsible for performing preventive maintenance, and repair on a variety of medical equipment and devices, which could include but not limited to hospital beds, exam tables and self service blood pressure kiosks.EMSAR provides all necessary tools and paid technical training.This position is Monday-Friday, business hours.Key ResponsibilitiesPerform on-site preventive maintenance and repairs on hospital beds.Provide intermediate-level engineering and technical service support to customers.Manage and complete assigned work orders using EMSAR's service management platform (ServiceMax). Approximately 25% of daily work involves documentation and system updates.Maintain consistent communication with dispatchers to coordinate work assignments and scheduling.Perform additional duties as assigned by supervisors or management.Maintain a professional appearance and well-organized tools and equipment while representing EMSAR.May be assigned to work regularly at designated client facilities.QualificationsQualifications & SkillsTechnical and Analytical SkillsAbility to read and interpret technical documentation, service manuals, safety procedures, and operational guidelines.Knowledge of commonly used field service engineering practices, procedures, and equipment.Intermediate-level troubleshooting and technical repair skills.Communication & Interpersonal SkillsStrong verbal and written communication skills.Ability to maintain positive working relationships with internal teams and external clients.Organization & Time ManagementAbility to prioritize tasks, plan work efficiently, and manage time effectively.Capable of working independently with limited supervision while following established guidelines.Minimum Education & ExperienceOption 1High School Diploma or equivalent2–4 years of technical or field service experienceOROption 2Associate's degree or trade/technical school certification1+ year of technical experience (internship, apprenticeship, or externship acceptable)Additional Requirements:Valid driver's license and proof of liability insuranceAbility to operate personal, fleet, or rental vehiclesWork Environment & Physical RequirementsFrequent standing, walking, bending, squatting, and stair climbing while performing service work.Extended periods of computer use for service documentation and reporting.Ability to use both hands to handle tools and small components without restriction.Ability to lift up to 50 lbs and move equipment up to 125 lbs .Regional travel, including day and occasional overnight tripsThe above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. EMSAR retains the right to change or assign other duties to this position. EMSAR is an equal employment opportunity employer and considers all applicants without regard to race, color, religion, national origin, ancestry, citizenship, gender, marital status, pregnancy, age, physical or mental disability, genetic information, military service status, or any other basis protected by federal, state or local law. This Employer participates in E-Verify, a service of DHS and SSA.