Head of Operations Management (m/w/d)

Operations Manager
The Operations Manager for our commercial cleaning company plays a pivotal role in overseeing and optimizing the day-to-day operations to ensure efficiency, quality service delivery, and client satisfaction. This role requires a blend of leadership, strategic thinking, and hands-on involvement to manage various aspects of our cleaning services. This is a full-time position, Monday–Friday, and may require occasional evenings or weekends.
Responsibilities

Supervise and lead teams of cleaning staff, including hiring, training, and performance management.
Conduct regular performance evaluations and provide coaching and feedback to improve team performance.
Serve as the primary point of contact for subcontractors and key clients, addressing their concerns, resolving issues, and ensuring satisfaction.
Conduct regular site visits and inspections to assess service quality and identify areas of improvement.
Ability to work under pressure and handle multiple tasks simultaneously.
Conduct regular audits and inspections to identify deficiencies and implement corrective actions.
Stay updated on industry best practices and technology to continuously improve service quality and efficiency.
Provide training on proper cleaning techniques, equipment usage, and safety protocols to minimize accidents and injuries.
Qualifications

Operations Management, or related field (preferred).
Proven experience 2-3 years in operations management, preferably in the cleaning services industry.
Excellent communication and interpersonal abilities, with a customer-centric approach.
Solid understanding of cleaning techniques, equipment, and products.
Proficiency in Microsoft Office Suite and cleaning management software.
Knowledge of health and safety regulations and compliance standards.
Strong problem-solving skills with strong attention to detail.
Fluent in English and Spanish (read, write, and speak) required.
Benefits

Paid Time Off
Health Benefits
Life Insurance
Vision
Dental