Head of Technical Programme Management

Phaidra is building the future of industrial automation.

Factories, power plants, buildings, etc. operate the same they’ve operated for decades — because the controls programming is hard-coded. The result of all this hard-coding is that facilities are frozen in time, unable to adapt to their environment while their performance slowly degrades.

Phaidra creates AI-powered control systems for the industrial sector, enabling industrial facilities to automatically learn and improve over time. We use reinforcement learning algorithms to provide this intelligence, converting raw sensor data into high-value actions and decisions.

We enable domain experts (our users) toconfigurethe AI controlsystems (i.e. agents) without writing code. They define what they want their AI agents to do, and we do it for them.

Our team has a track record of applying AI to some of the toughest problems. From achieving superhuman performance withDeepMind’s AlphaGo, to reducing the energy required to coolGoogle’s Data Centersby 40%, we deeply understand AI and how to apply it in production for massive impact.

Phaidra is based in the USA, but we are 100% remote with no physical office. We hire employees internationally with the help of our partner,OysterHR. You’re an independent worker, skilled in organization, planning, and project management.

You have technical knowledge of industrial controls, building automation systems, and/or air or water cooled chiller plants.

You have the drive to learn about different industries and technologies, and a passion to help customers operate their plant more efficiently and effectively with Phaidra’s AI supervisory control system.

You can take ownership of your assigned customers and delight them!

You can guide internal and external teams as you coordinate the configuration and installation of the customers industrial plant AI Agents, and provide professional support while you grow customer relationships for future expansion and advocacy.

You thrive in a process-driven environment, yet possess the flexibility to adapt and tailor those processes to each customer’s unique needs.

You enjoy collaborating with cross-functional teams to tackle complex projects, leveraging your expertise to drive successful outcomes.

Own end-to-end delivery of complex, large-scale customer programs, including multi-site, multi-product, and highly customized deployments, ensuring successful execution from kickoff through long-term support and customer satisfaction.

Lead program strategy and planning by defining timelines, milestones, resource allocation, and risk mitigation plans across concurrent initiatives, aligning execution with both customer goals and company objectives.

Serve as the primary customer-facing program leader and trusted advisor, proactively guiding customers through technical and operational challenges while delivering strategic recommendations.

Work closely with engineering and product teams to ensure our customer solutions are configured correctly and delivered on time according to the customer’s specific site requirements.

Independently manage high-complexity engagements, navigating ambiguity, prioritizing competing demands, and ensuring consistent delivery against scope, schedule, and quality expectations.

Lead executive-level communication, presenting complex technical concepts, program updates, and risks in a clear, concise, and actionable manner to stakeholders at all levels.

Proactively identify program risks, inefficiencies or gaps in delivery workflows, and lead initiatives to update playbooks or processes that improve delivery, customer experience, and internal operations.

Shape and influence customer strategy by aligning evolving customer needs with long-term product and company direction, providing structured feedback to inform product development.

Establish and continuously improve program management best practices, including documentation standards, onboarding processes, and delivery frameworks.

Own comprehensive program documentation, including project progress milestone records, critical customer decisions, technical requirements, and customer-facing materials.

Lead complex internal initiatives that enhance product capabilities, deployment methodologies, or operational tooling.

Peer-mentor other TPMs on project execution and technical domain nuances; provide ‘on-the-job’ guidance during onboarding to help new hires navigate internal processes and manage their first customer deployments

Adapt and apply appropriate project management methodologies (Agile, Waterfall, hybrid approaches) based on program complexity and customer requirements.

Uses AI tools strategically to accelerate delivery, improve quality, and guide others in effective AI-assisted workflows.

5+ years of technical program or project management experience, with demonstrated ownership of complex, cross-functional initiatives.

Proven ability to independently lead large-scale, technically complex customer programs with high levels of ambiguity.

Strong experience working with enterprise customers and distributed, cross-functional teams.

Demonstrated experience in stakeholder management, risk management, and program execution at scale.

Ability to translate explicit and implicit customer needs into structured requirements and influence product and engineering roadmaps.

Data centers

Industrial controls and automation systems

AI / Machine Learning applications in industrial environments

Proficiency in a wide range of program management tools and methodologies, including Agile, Waterfall, and risk management frameworks.

Bachelor’s degree in a relevant field or equivalent experience.

Strong track record of driving process improvements and operational excellence initiatives.

Experience influencing product strategy through customer insights and program learnings.

Project Management Professional (PMP) certification or equivalent.

You will read various parts of our handbook and familiarize yourself with the documentation culture at Phaidra.

You will join calls with current customers to familiarize yourself with managing customer installs.

You will familiarize yourself with our tools and process for developing customer schedules.

You will meet with members of the Customer Success department to better understand strengths and opportunities with current processes.

You will have a solid understanding of what Phaidra does and how deliver for customers.

You will have met with team members across Phaidra and started building relationships that will help you be successful at your job.

You will have become proficient at navigating the department’s processes and software tools.

You will learn how to manage customer support issues and assist with managing our customer service agreements.

You will assist in creating and managing project and process documentation.

You will have been fully integrated into the Customer Success team and with Phaidra team members across the company.

You will have begun to manage your own customers and projects.

You will help improve our processes and project documentation.

All of our interviews are held via Google Meet, and an active camera connection is required.

Meeting with People Operations team member

Meeting with Hiring Manager

Meeting with Technical Program Manager team member

United States Residents:

Canada Residents:

Tier 1 (Vancouver): 146,146 CAD - 200,951 CAD

Tier 2 (Toronto): 136,403 CAD - 187,565 CAD

Tier 3 (Montreal): 116,923 CAD - 160,770 CAD

Tier 4 (Smaller cities / rural areas): 107,178 CAD - 147,369 CAD

United States Residents:

Canada Residents:

Tier 1 (Vancouver): 119,810 CAD - 164,739 CAD

Tier 2 (Toronto): 111,829 CAD - 153,765 CAD

Tier 3 (Montreal): 95,853 CAD - 131,798 CAD

Tier 4 (Smaller cities / rural areas): 87,858 CAD - 120,664 CAD

_In addition to base salary, this position is eligible for equity._ We are a 100% remote company.

Competitive compensation & meaningful equity.

Training is foundational; functional, customer immersion, and development training.

Medical, dental, and vision insurance (exact benefits vary by region).

Flexible stipends to support your workspace, well-being, and continued professional development.

Not all of Phaidra’s benefits and perks listed above apply to temporary employees such as interns.

On being Remote

We take a thoughtful and intentional approach to remote collaboration. Inspired by pioneers like GitLab, we embrace proven best practices to foster an exceptional remote work environment. While we value independence, we stay closely connected through tools like Slack and video conferencing. Weekly all-hands meetings help us align and build strong relationships, and we regularly host virtual team-building activities and social events to maintain a sense of camaraderie.

employment with Phaidra is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status. We welcome diversity and strive to maintain an inclusive environment for all employees. If you need assistance with completing the application process, please contact us at View email address on click.appcast.io.

Phaidra participates in E-Verify, an employment authorization database provided through the U.Department of Homeland Security (DHS) and Social Security Administration (SSA). As required by law, we will provide the SSA and, if necessary, the DHS, with information from each new employee’s Form I-9 to confirm work authorization for those residing in the United States.

LI-Remote

Phaidra only hires individuals who are legally authorized to work in the specified location(s) above. Candidates requiring visa sponsorship, either now or in the future, are not eligible for hire.

All employment offers are contingent upon successful completion of employment authorization verification and applicable background checks, in accordance with local laws and company policies.

WE DO NOT ACCEPT APPLICATIONS FROM RECRUITERS.

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