Urgently Hiring Referral Coordinator

Referral Coordinator | Old Town Clinic | Central City Concern

Located in the heart of the Old Town Chinatown neighborhood, Old Town Clinic supports compassionate providers and treatment for acute and chronic health concerns, primary care, mental health support, care for substance use disorders and an on-site pharmacy.

The Referral Coordinator is responsible for coordinating specialty care for patients in need of external consultation and/or medical equipment devices as requested by the primary care provider. The Referral Coordinator will provide referral case management while exercising utmost discretion, diplomacy, and tact in patient interactions. They will act as liaison between Old Town Clinic and specialty clinics

Monday - Friday, 8:00am- 5:00pm (Saturday & Sunday Off)

Old Town Clinic (727 W Burnside St. Final comp will be determined based on relevant experience, education, credentials/licensure, and internal equity. Offer max is $29.94/hr per our Union contract.

AFSCME Union

This role is a Union Represented position through; American Federation of State, County, and Municipal Employees (AFSCME). Recall Rights : This applies to employees who were previously laid off from a CCC union-represented position. High School diploma or GED required. Prefer Bachelor’s Degree or higher in health or social service related field of study.

One year of experience in referrals or outreach in a medical setting.

Communicate effectively orally and in writing

Understand medical related terminology

Perform confidently with computer software

Spanish language fluency preferred.

This includes clearance by the DHS Background Check Unit.

Must adhere to agency’s non-discrimination policies.

Must be able to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles and sexual orientations and treat individuals with respect and dignity.

Process patient referrals to specialty services and for durable medical devices.

Obtain authorizations for patient referrals to specialist, diagnostic testing, procedures, and DME (durable medical equipment). Advise primary care provider if request is denied.

Coordinate specialty referrals and financial assistance for uninsured clients.

Assemble information concerning patient’s clinical background and referral needs, providing appropriate clinical documentation and authorizations to specialist prior to patient’s appointment.

Ensure that referrals are addressed in a timely manner, prioritizing urgent items immediately.

Coordinate the usage of community-sponsored grants for exceptional patient services as they are offered.

Review details and expectations about the referral with patients.

Act as point of contact and provide direct access to patients and providers with questions or concerns around specialty referrals or durable medical equipment.

Review and maintain monthly referral tracking report to ensure referrals have been completed and consult reports have been received, reviewed by primary care provider and entered into patient’s EMR.

Outreach and follow up on any incomplete referrals

Utilize EMR/EHR online portals to local hospital systems in order to track referral progress and retrieve consult reports.

Communicate with clinical care teams to keep them abreast of specific patients and changes in processes to referrals.

Educate clients, support staff and providers about referral processes and updates.

Participate in compliance, quality assurance and quality improvement activities.

Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.

Knowledge of medical terminology and medical insurances

Strong computer skills and ability to quickly learn new software/programs

We offer an extensive total rewards package to include base wages, medical, dental, vision, and voluntary plans. Central City Concern also takes employees’ financial wellness into consideration and provides a rich retirement match.

Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!

Up to 11 recognized Holidays and 2 personal holidays (dependent on work shift schedule).

Comprehensive Medical, Vision, and Dental insurance coverage.

Employer Paid Life, Short-Term Disability, AND Long-Term Disability Insurance!

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, and pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.