Head of Operations Management (m/w/d)

Director of Operations

McDonald's Franchise Operations | Gerena Food Management Corporation

Gerena Food Management Corporation operates multiple McDonald's franchise locations, including operations within a U.Navy base. We are committed to operational excellence, food safety, and delivering the highest standards of the McDonald's brand across all our locations.

We are seeking an experienced Director of Operations to lead and oversee the operational performance of our McDonald's franchise portfolio. The Director of Operations will be responsible for the financial health of the organization, compliance with McDonald's corporate standards, food safety regulations, and the development of our leadership team.

Financial & Operational Performance

Monitor the overall financial health of the organization, with direct ownership of Profit & Loss (P&L) statements across all locations

Track and manage key performance targets including food cost and labor costs to maximize profitability

Analyze financial reports and operational metrics to identify trends, opportunities, and areas requiring corrective action

Develop and implement strategies to achieve company-wide financial and operational goals

Directly supervise and mentor two (2) Supervisors and collaborate with one PEL Deployment Manager to coordinate company goals and targets

Provide guidance, coaching, and performance management to General Managers (GMs) across all locations

Oversee and support the Facilities Team responsible for company maintenance, equipment upkeep, and capital project coordination

Ensure effective training programs are in place and executed to maintain operational standards and develop internal talent

Serve as the primary liaison with McDonald's Corporate staff, maintaining strong working relationships and ensuring brand compliance

Coordinate and lead preparations for McDonald's Corporate inspections and evaluations

Manage communications and coordinate inspections with outside food safety vendors

Ensure readiness and compliance for local Health Department inspections across all locations

Conduct biweekly meetings with General Managers and Supervisors at the company office to drive effective communication, alignment on company objectives, and operational consistency

Facilitate cross-functional collaboration between operations, facilities, and corporate support teams

Proven experience in multi-unit restaurant or food service operations management

Strong financial acumen with demonstrated experience managing P&Ls, food costs, and labor metrics

Knowledge of food safety regulations and health code compliance

Ability to pass a federal background check to obtain access credentials for operations within the U.Prior experience with McDonald's franchise operations or QSR (Quick Service Restaurant) management

Familiarity with McDonald's corporate standards, inspections, and operational systems

Experience working within federal or military installation environments

Bachelor's degree in Business Administration, Hospitality Management, or related field (or equivalent experience)

Opportunity to lead a growing franchise operation with the support of a dedicated leadership team

This role requires regular travel between restaurant locations, including a site operating within a U.The Director of Operations will work from the company office for meetings and administrative duties, with field presence required to support operations and ensure standards are met.

Gerena Food Management Corporation is an equal opportunity employer.

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. View email address on click.appcast.io if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact View email address on click.appcast.io may be a short delay in response time while we continue to monitor the impacts of COVID-19.