Remote- Systems Engineering -

Deployment Systems Engineer IIThe Deployment Systems Engineer II for Nuvodia is a regular, full-time position working M-F onsite in Spokane Valley, WA. This position includes on-call rotation and night and weekend work assignments.The Deployment Systems Engineer II implements technology projects for clients in partnership with project management, third party vendor, and other technical, or support resources, as needed. This role focuses on deploying, configuring, testing, and documenting IT infrastructure and cloud solutions while ensuring successful project delivery and a positive client experience.The Deployment Systems Engineer II works as part of a project delivery team to implement technology solutions in client environments. This position requires strong technical troubleshooting skills, effective communication, and the ability to manage multiple priorities while meeting project deadlines. The successful candidate will collaborate with internal teams, vendors, and clients to deploy infrastructure, cloud, networking, and security solutions while adhering to established implementation and security standards.This role is ideal for a technology professional with hands-on implementation experience who is looking to expand their technical expertise and contribute to a variety of client projects.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:Maintains a professional, positive attitude that communicates our brand to clients.Works directly with customers, internal team members, and vendors via phone, video conference, onsite, and remote, to implement technology projects.Participates in internal and client facing project kick-off meetings.Reviews bill-of-material (BoM) for quality control prior to procurement. Validates BoM as received for accuracy prior to implementation.Works with project management team to plan and schedule delivery of project.Builds, configures, and deploys network, system, cloud, and security solutions.Communicates status of project deliverables and keeps project tasks updated in project management software on a weekly basis.Documents and executes test and cutover plans while following change management procedures.Creates technical as-built documentation, provides training and hand-off to operational support.Provides high touch support immediately after project implementation and go-live.Shares project feedback, implementation insights, and lessons learned with project teams and sales engineering.Assists with solution reviews and implementation planning as needed.Responds promptly to customer needs and escalates project blockers in a timely manner.Follows implementation and security standards.Occasional regional travel, weekend work and on-call rotation will be required.Previous experience providing phone support and remote technology to resolve user issuesStrong interpersonal, written, and oral communication skillsStrong analytical and problem-solving skillsStrong customer service orientation. Honest, pleasant manner, and good personal hygiene.Adheres to departmental standards and personnel policies by demonstrating professional demeanor in conduct and appearance.Follows company departmental standards and personnel policies by using good teamwork and communication skills to help identify concerns and solutions, assisting where needed to ensure a smooth functioning department.Performs other duties as required by displaying team spirit and self-growth, accepting and performing other projects and responsibilities, and requesting other projects and responsibilities.Rotates to other shifts and locations as neededFollows all Health and Safety policies and guidelines of Inland Imaging and its partners depending on work locationSupervisory Responsibilities:Treats all clients with dignity and respectProvides excellent customer serviceConforms to Joint Commission and HIPAA regulationsComplies with PHI (Protected Health Information)Demonstrates the Nuvodia Core Values:Authenticate Connections, Ownership Mentality, Continuous Growth, and Enduring ResultsQualifications:Education: Bachelor's Degree in related field or equivalent experienceExperience: Minimum of 2 years of experience implementing, supporting, or administering enterprise IT infrastructure and cloud technologies, including experience in several of the following areas:Microsoft Windows Server and Desktop operating systems and architecture.MFA Solutions including Duo and Microsoft MFAEnterprise storage (SAN, NAS) configuration and deployment, including iSCSI.Cloud technologies including O365, Endpoint Manager (Intune), Azure AD, etc.Active Directory, Group Policy Objects, PowerShell, NTFS permissions etc.Remote access technologies including Citrix, RDS, VPN, etc.VoIP, and telecommunications platforms.Racking hardware and cabling in a data center, IDF, MDF.VMWare ESXi and MS HyperV configuration, deployment and migration between the two solutions.Endpoint security, email security (anti-SPAM, anti-malware, anti-phishing, data loss protection), and backup solutions.Previous Managed IT Services or Consulting experience (preferred)Excellent communication, interpersonal and customer support skills.Computer Skills: Experience with the following computer applications is highly desired: Microsoft Office products (Outlook, Word, Excel, Visio); Employees can enroll in medical and dental insurance and are covered by basic vision and term life insurance. Employees are able to enroll in our company's 401k retirement plan with employer matching opportunities and will receive paid vacation, sick, and personal leave, paid holidays and quarterly profitability bonuses.