Quality Assurance Officers

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Quality Specialist - JLL

The Quality Specialist provides comprehensive quality assurance support for facility maintenance operations in a regulated pharmaceutical environment. This role ensures that JLL and client procedures, FDA regulations, and applicable global quality standards are consistently met. The Quality Specialist partners closely with JLL leadership, technical teams, and client Quality Assurance to maintain inspection readiness, drive compliance, and support continuous improvement initiatives. We seek candidates who excel in collaborative environments, communicate effectively with diverse stakeholders, manage multiple priorities simultaneously, maintain high standards of accuracy, and adapt quickly to resolve challenges.

Quality Compliance & Regulatory Support

Execute cGMP quality compliance programs for facilities maintenance activities.

Ensure all maintenance operations comply with FDA, EU, and other applicable regulatory expectations.

Review, approve, and support high‑quality documentation aligned with SOPs, change controls, and cGMP requirements.

Conduct routine self-inspections and facility walk‑throughs to maintain continuous state of inspection readiness.

Identify quality risks and partner with operations to implement corrective and preventive actions.

Maintain readiness for regulatory inspections, client audits, and internal quality reviews.

Training & Personnel Qualification

Develop and update training materials for facilities maintenance personnel.

Maintain personnel qualification and training records in accordance with site procedures.

Train, mentor, and coach JLL staff on cGMP expectations, quality systems, SOP adherence, and regulatory standards.

Quality Event Tracking & CAPA Support

Track quality events, deviations, and observations to ensure timely follow-up and closure.

Partner with operations leadership to drive effective root‑cause analysis and corrective actions.

Support continuous improvement initiatives that enhance quality, reliability, and operational performance.

Serve as a key interface with client Quality Assurance personnel.

Ensure alignment on documentation practices, SOP updates, and regulatory procedures.

Support achievement of quality KPIs defined in the Service Level Agreement (SLA).

Participate in cross‑functional meetings, quality reviews, and operational planning sessions.

Maintain high-quality documentation consistent with ALCOA+ data integrity principles.

Utilize and support documentation control systems, maintenance systems, and quality‑related software tools.

Support change management processes and ensure governance around controlled documents.

Bachelor’s degree in a scientific, engineering, or technical field.

Minimum 3 years of experience in pharmaceutical, biotech, medical device, or life sciences environments operating under GMP regulations.

1–2 years of experience in quality assurance, regulatory compliance, deviation management, or audit support.

Strong computer proficiency (Word, Excel, PowerPoint).

Auditing experience in pharmaceutical or regulated manufacturing environments.

Experience with documentation control systems, building control/maintenance systems, and change‑control processes.

Background in facilities maintenance operations in GMP settings.

Knowledge of Quality Management Systems (QMS) and continuous improvement methodologies.

Experience developing training content for technical teams.

Familiarity with customer satisfaction survey processes and quality KPI management.

Work Shift

Monday to Friday, 2nd shift. 67,000 to $97,000 + 7.5% bonus

Work Environment: GMP‑regulated pharmaceutical manufacturing campus. JLL is an Equal Opportunity Employer committed to diversity and inclusion.

On-site –New Albany, OH

Personalized benefits that support personal well-being and growth

Comprehensive Medical, Dental & Vision Care

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’repursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io.