Head of Technical Programme Management

Full time

At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Leads complex infrastructure initiatives from planning through implementation and transition to operations. This role coordinates engineering, cybersecurity, networking, cloud, identity, endpoint, application, service management, business, and vendor teams.

The initial portfolio will include a major modernized endpoint migration requiring strong planning, dependency management, deployment coordination, and operational readiness.

Lead infrastructure projects across planning, design, implementation, migration, stabilization, and closure.

Develop and manage integrated project plans, milestones, critical paths, resources, and dependencies.

Manage scope, schedule, budget, risks, issues, assumptions, and decisions.

Lead infrastructure modernization and migration initiatives across endpoint, cloud, networking, identity, cybersecurity, and enterprise platforms.

Manage endpoint migration activities including pilots, rollout waves, application readiness, security dependencies, user readiness, and support transition.

Establish governance, project cadence, escalation paths, and go/no-go criteria.

Ensure operational readiness through support models, documentation, knowledge transfer, and transition to steady-state operations.

8+ years of technology program management experience with significant infrastructure delivery experience.

• Proven experience leading complex enterprise infrastructure implementations, migrations, or modernization initiatives.
• Strong understanding of infrastructure dependencies across networking, cloud, identity, cybersecurity, applications, and endpoint technologies.
• Strong project planning, RAID management, dependency management, governance, and executive communication skills.
• Experience managing vendors, systems integrators, or managed service providers.

Familiarity with Microsoft Intune, Windows Autopilot, Microsoft Entra ID, Microsoft Defender, SCCM/Configuration Manager, or comparable technologies.

Experience with IT Service Management (ITSM), change management, and operational transition.

Project Management Professional (PMP), Agile, Scrum, or similar certification.

Experience with Waterfall, Agile, and hybrid delivery methodologies

Proficiency with Smartsheet and Jira.

Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. In this position, you will be eligible to participate in the company’s discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below.

Individual Target

$With products serving nearly 16 million digital users across the Higher Education, School, Work and English Language Learning markets, we’ve built a learning ecosystem that connects education to employment. We combine trusted content, AI-powered insights and scalable digital platforms to power learning for every future and drive meaningful outcomes at every stage of the learning journey.

Be aware, there has been an increase of targeted recruitment scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended.