Head of Strategy and Analysis

com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. As the Promotional Strategy Manager, you will own the development and execution of promotional and loyalty strategies that drive customer engagement, retention, and long‑term customer value. You will leverage customer insights, performance data, and market trends to identify growth opportunities, shape strategic initiatives, and influence business decisions. This position requires a proactive, curious leader who can independently drive complex initiatives, serve as a subject matter expert, and collaborate across the organization to deliver meaningful business impact.

Own the development and execution of promotional and loyalty strategies that drive customer engagement, retention, purchase frequency, and long‑term customer value.

Serve as the subject matter expert for promotional and loyalty strategy, providing recommendations and thought leadership that influence customer engagement initiatives across the organization.

Identify strategic opportunities through analysis of customer behavior, promotional performance, market trends, and competitive insights to improve business outcomes.

Partner with Product, Marketing, Analytics, Pricing, Merchandising, and Finance teams to define and implement customer engagement initiatives aligned with business objectives.

Develop business cases, executive‑ready presentations, and strategic recommendations that influence prioritization, investment decisions, and roadmap planning.

Manage complex cross‑functional initiatives, ensuring alignment across stakeholders, timelines, dependencies, and desired business outcomes.

Monitor customer engagement performance and recommend opportunities to improve retention, loyalty, and promotional effectiveness.

Stay informed on emerging loyalty, retention, and promotional trends and recommend innovative approaches that strengthen customer relationships and competitive differentiation.

Represent promotional and loyalty strategy in meetings across varying teams and organizational levels, advocating for customer‑centric solutions and business priorities.

Bachelor’s degree in Marketing, Business, Communications, Analytics, or related field, or equivalent experience.

6+ years of experience in promotional strategy, loyalty strategy, customer engagement, retention marketing, lifecycle marketing, CRM marketing, or related marketing disciplines.

Demonstrated experience developing strategy and leading cross‑functional initiatives that drive measurable business outcomes.

Strong analytical skills with experience translating customer, financial, and performance data into actionable recommendations.

Exceptional project management and organizational skills with the ability to lead multiple complex initiatives simultaneously in a fast‑paced environment.

Proven ability to build partnerships and drive alignment across cross‑functional teams.

Naturally curious mindset with a passion for understanding customer behavior, identifying opportunities, and continuously improving performance.

Experience developing or managing loyalty programs, customer engagement strategies, or retention initiatives.

Familiarity with customer segmentation, lifecycle marketing, and personalization strategies.

Experience with testing methodologies, marketing analytics, and performance measurement frameworks.

Proficiency with Google Workspace tools, including Google Sheets and Google Slides.

Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Medical, dental, vision, and life insurance plans with coverage starting on day one of employment

At least 18 paid time off days annually for full‑time employees and 6 company holidays per year

6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required

Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools

Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations

Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views

Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. Grainger and inspired by our endless assortment business model, we’re on a clear path toward our next big milestone: $At Zoro, we don’t just follow a playbook—we help build it. Winning & Learning Together , Being Customer Obsessed , Being Transparent , and Taking Ownership . Our hybrid work model gives you space to focus and the flexibility to live your life — asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status, or any other protected characteristic under federal, state, or local law. We are also committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. Should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview, or hiring process, please advise us so that we can provide appropriate assistance.

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